GOBIReviews of gobiheat.com

Response from GOBIJun 26, 2026

Hi Diana, We're sorry to hear about your experience and understand how frustrating this must have been. We want to clarify that we offer a 30-day return or exchange policy for our products, and we're committed to helping resolve issues like this. We've already reached out to you via email with some troubleshooting steps that may help identify the cause of the leak. If the issue cannot be resolved, we'll be happy to assist you with the return or exchange process under our return policy. Our goal is to make this right, and we encourage you to continue working with us through email so we can help find a resolution as quickly as possible. The Gobi Heat Team 🔥❄️

Response from GOBIJun 18, 2026

Hi Daniel, Thank you for your feedback and we're glad the return and replacement went smoothly for you. Pump issues like this aren't common, but they can happen if water sits in the system between uses. A few simple habits will keep your new vest running strong: - Empty the reservoir and air dry the vest completely after each use. Hang it with the cap off so no moisture gets trapped inside. - Before longer storage, flush the reservoir with clean water, drain it, and let everything dry thoroughly. - Charge and discharge the battery every 3 to 6 months during the off-season to keep it in good shape. The key is keeping things dry when the vest isn't in use. If you ever have questions or need help, we're always happy to assist at [email protected]. The Gobi Heat Team 🔥❄️

Response from GOBIJun 4, 2026

Hi Jorge, We're sorry to hear about your experience. We did receive your message and attempted to contact you, but unfortunately we were unable to reach you. We left a voicemail after your initial inquiry and also made multiple follow-up call attempts to provide assistance; however, the calls were either unanswered or rejected. We would also like to clarify that your order was placed for two neck coolers, one navy and one white, so there is no duplicate charge. The charge reflects the two items that were purchased and shipped. We were hoping to discuss this with you over a call or email so we could quickly clear things up, so a response would be greatly appreciated. We would be happy to help resolve any remaining concerns you may have. Please give us a call at 801-228-1948 at your earliest convenience, and our team will be glad to review your order and assist you further. The Gobi Heat Team 🔥❄️

Response from GOBIMay 7, 2026

Hi there, Thank you so much for the 5 stars. We’re glad to hear your chair arrived quickly and that you’re enjoying it. The Gobi Heat Team

Response from GOBIApr 6, 2026

Hi there, Thank you for the 5 stars. We’re glad we could get that taken care of quickly and get you back up and running. The Gobi Heat Team

Response from GOBIMar 5, 2026

Hi there, Thank you so much for the 5 stars! We’re glad to hear you love the jacket, and we appreciate you working with our team on the exchange to find the right fit. The Gobi Heat Team 🔥❄️

Response from GOBIFeb 17, 2026

Hi Nicole, We understand you are upset, and we respect your decision. Your refund was processed, and the matter has been closed on our end. Public responses are intended to clarify the facts and acknowledge customer concerns, not to frustrate anyone further. We wish you the best moving forward. The Gobi Heat Team 🔥❄️