GoBankReviews of gobank.com

The worst banking experience I've ever had! You have to text back and forth with a bot for "Help" questions. The bank to bank transfer doesn't exist! I even made a payment to someone using this bank and they tried to make the person I was paying start an account to receive their money! UPDATE... I just called to cancel my account. Today is 01/01/23. Let's just say that the customer service matches my past experiences with this bank... TERRIBLE!! The Lady on the phone seemed to be upset at me for closing my account! I couldn't understand her at certain points so I asked her if she could repeat what she said... wrong question this morning I guess lol Glad to be closing this account! UPDATE TO THE UPDATE... Didn't read the complaints about this fake bank before I wrote my review. Our experiences with them are very similar.

I wish we could put no stars but apparently we have to put one customer service is awful a lot of eastern Indian accent that tells you there's nothing they can do about your money hangs up on you and when they try to call you back they call 25 times in a row when you're already on with a different customer service person they've been holding my deposits for 10 days now they said soon as the merchants released the money I called the merchants and they said they released him the moment that they went on my account so they've been pending for 10 days now and they keep telling me that I need to call the merchant and ask them to release the funds and they'll go right into my account when I do that and tell them that the merchant did release it they say oh wait wait another 10 days and then let us know they charge me overdraft fees when I'm not overdrafted and still hasn't refunded my money so now I'm over drafted because they charged me seven overdrafts which I didn't even overdraft this company is awful they don't try to help you they give you excuses why they're not doing what they're supposed to be doing and I think it's a super fraudulent company but from what it looks like chime Banks the best if you're going to do prepaid card I never had trouble with Green Dot but this go bank is not doing good at all even though they say it's Green Dot it doesn't act like Green Dot my son had a direct deposit to his first go bank card and they texted him and told him that they're sending him a new card and now he has no access to his money at all which he's only 19 and it's his first $800 from work and now he cannot receive it this place is awful it's fraudulent and I believe that maybe something else is going on United States government maybe needs to look into this place cuz from all the complaints sounds like these people are up to something

If I could give -5 stars I would. STAY AWAY FROM THIS BANK!!!! PLEASE!!!! In the past, and today also, I had to call and file a dispute, and they refused to resolve it the first time, saying that my request to file a dispute was denied, because “the merchant was able to prove that it was authorized” when I never did authorize it. This is ridiculous. Now I am wondering if I will ever get my money back from the unauthorized transaction that happened today. Call center representatives are outsourced and cannot speak English well. These people are so lazy and short staffed. Nobody ever wants to answer the phone. It is unacceptable and ridiculous that a customer does not have access to their funds until the card is in their mailbox. I am going to sue them if they don’t give me my money back.

On February 8, 2023 they informed me that my account would be canceled and no direct deposit accepted after 10 days. My direct deposit for tax refund is in motion and will now be bounced back and I'll be forced to wait at least 10 weeks for a paper check. This bank is absolute garbage. Customer service is typical outsourced broken English. Do not use them.

I cancelled this account today bc of the decision to charge a fee after two years. Since it is connected to a part time gig job, I cannot have the $500 monthly deposit required to waive the fee. Might work for full time bank, but it is not designed for part timers.

I was a customer for over 5 years. There's was Fraud committed on a list card. This happened 3 months ago. Gobank replaced the funds in a reasonable time. The same person committed fraud before I could retrieve my money.....3 times. If you HATE money and love really bad customer service. I just filled out my 3rd dispute form in as many months..... For the same Fraud!

Gobank which is owned by Greendot Corp. had been given a deposit of my school refund around December 20 when I discovered that my refund was deposited it was on the 24th and knowing there was fraudulent activities with my account so I had my account placed on restriction and provided them with proof of identity and the correct postal address the balance of my account will be sent to me by check in 10 business and the missing funds will be disputed not to worry that's what I was told but when the 10 days expired and I still hadn't received my account balance I contacted them but my personal information was unknown I was in total disbelief had to go through the entire process of providing my identity and proof of mailing address and told once again I should receive my money in 10 business days now here it is January 17th and I still have till next week with no apology our prioritizing sending me my funds never in my life have I ever been treated so poorly by a banking institution I wish it was someone I could contact to help me get my funds but sadly it isn't I feel helpless. Also found out THEY MAILED MY DEPOSIT TO THE FRAUDULENT ADDRESS I'm in total disbelief .

If I could rate them lower I would. Complete clown show, the customer service chat is with a dumb robot, the humans are worse. 1st my card expires in February, there was no previous communication to inform me what the procedure to get an updated cards is. I find out my card was deactivated at the grocery store, great fun. When I go on the app it asks to register my new card....what new card I didn't know I was sent one. Now it's 4 days till pay day and I can't access my money because I now have to wait another 24 hours to expedite another card. To be clear, this will be the 3rd card.....1 and 2 are in the universe somewhere. Why wasn't I notified, why did customer service not give me the option at first to expedite the card,and why did the csr hang up on me. It's already super hard getting someone on the phone only to be treated like crap, all they do is repeat themselves and are extremely rude about it. MY MONEY IS GETTING READY TO BE HELD HOSTAGE AND I DONT HAVE ANY RECOURSE. DO NOT USE THEM. COMPLETELY WORTHLESS RUDE AND A WASTE OF TIME.