GoBankReviews of gobank.com

Company blocked my account due to unrecognized purchase. I told them the company issued a refund, the forced it through anyway against me asking them not to. They proceeded to hold my account hostage forcing me to pay for an replacement card. They would not expite even though they caused this.

Card Stolen: Took 5 days to figure out how to report a card stolen and speak a customer service representative. 1) Called service number: asks for number or social Then asks for CVV number. NO Option to report Lost or Stolen. 2) Tried Website and App multiple attempts. Trying to find other options to report Again asks for card number/social. Then CVV. Again: Nowhere did it offer Report Lost or Stolen. 3) 5 days after purse stolen: Called service number on back. Before entering send. Only pressed 0, zero, 4 times. Finally it gave me options you report stolen. Call 1) could not understand and rude. Told I was being transferred. Call dropped. Told no options besides bills to confirm address. Call 2): put in hold with no communication. Waited 5 min. I Hung up. Call 3) Crying, I told them what has been happening. Finally got other options to confirm address.

DO NOT USE THIS BANK UNLESS YOU WANT TO LOSE ALL OF YOUR MONEY. My friend opened an account for her disability payments to be direct deposited to and her initial deposit was approximately $30,000.00 She didn't even have the account for a week before all her money was fraudulently taken in a handful of sums of $6,000 $7,000 $5,000 all on the same day. Nothing was flagged and they seem to care nothing about whether she gets her money back. It was probably an inside job. They are crooks.

I had a 13,500 balance in my checking acct with this bank. They sent me notices about opening Savings Vaults promising 4.45% interest compounded quarterly. I moved my funds to Savings Vaults. Then discovered after returns that did not compute to the promised interest rate I called. I was then told my interest rate was only 2%..less than half promised. Then I decided to close my acct and requested a refund check to be sent to my mailbox. Days later recieved emails requesting I.D. verification: Driver License, recent utility bill/credit card bill, etc. I sent all ID verification documents. Called today. Was disconnected three times. Now I have to wait for "approval" of ID submitted. When/if that happens another 10 or more days for my check. They are costing me INTEREST DAILY!! Plus, charging my acct $5 fee monthly!!! This is unacceptable business practice to me. DONT PUT YOUR MONEY HERE, whether its $500 or $10,000. They WILL do their best to keep it as long as possible!!!

Worst bank in the world do not put your money in this bank you have a 1200 a month atm withdraw amount after 1200 dollars you can not use the atm worst bank

It’s a scam and DOGE should put all these people in jail.

I started with gobank when I was an UBER driver back in 2018-2021, they were good then. However since then their customer service has gone to hell! The latest ordeal - On Nov. 27, 2024 my direct deposit was posted to my account. Almost immediately a criminal made six withdrawals. Two for $100.00, two for $50.00, and two for $25.00 totaling $350.00. This was done 359 miles away and all went to UBER cash.The minute I discovered this I rushed to an ATM and withdrew the rest of my money. All this happened within five hours. I filed a claim which they denied. I couldn't believe it, I am still waiting for a letter explaining why. I think someone at gobank is involved. I have been on the phone for hours. I get transferred several times, been cut off many times, and each different person has to verify me. I would only recommend gobank to my ex-wifes.

Do not use go bank or any other acct by green dot. I used them and had my card compromised 3 times. The last time 2 500 transfers were made. I contacted go bank that nite it happened. Was told it was stopped. They closed my acct but I never received anything. Not the remaining balance or the 1000 green dot bank stole from me. This was in June of 2024. Customer service won't even talk to me. Save yourself the headache and use anyone else. I have had to hire an attorney and start legal action to get anything done.