kelly H.
Customer Service Redeems Reputation Sale went through after it had been…
Sale went through after it had been cancelled a week prior, which was aggravating… However, reimbursement is forthcoming and customer service was quickly on it, so that raised a 1⭐️ rating to a 3⭐️⭐️⭐️
Response from AYOJan 4, 2023
Dear Kelly, Thank you for your review and for sharing about this problem with Affirm. We are sorry for your unpleasant experience - the Affirm payment process is done by a third party (Affirm) and, unfortunately, we have no control or influence over it until it's complete. We have, however, immediately reimbursed you after the order went through and the action was possible on our side. Any additional help that you may need from us, do not hesitate to reach out. Sincerely, AYO team




