SL
My "Rounds" Credits went POOF!
I like the product, but not the customer service. I have purchased nearly every one of the models. They "had" a credit system called "Rounds." I built up quite a few of them and looked forward to using them to purchase a new model when it came out only to find I have been stripped of all of them as they did away with the "Rounds." No notification or warning.. just poof! When I was trying to make another good size purchase and noticed my credits were gone, I inquired and after a week of back and forth with customer service, they offered me a $5 gift card. Yeah, no thanks!

