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GoatGuns (goatguns.com) has 111 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Aylean U.
Right of the box it’s wrong!! This is a honest review, person from the U.S. expecting quality you state. The product is china based so expect issues (goatguns, do you do QC or is it a third party?). It’s frustrating when the issue makes the product you pay useless. Goat-poop experience if you are hoping to give as a present to someone else. Word of advice to anyone thinking of these, at least don’t get any Ak47 and good luck with any other.
Joe
Absolutely atrocious customer service. Let me rephrase, there is no customer service. Good luck returning anything. And good luck trying to get in tocuh with anyone. I've been trying to get in contact with someone, anyone, because there's an error accessing my return label. However, there is only a support email that simply sends out automated messages. Additionally, the gun I ordered wasn't even built well. Everything rattled, and felt like it was going to break or fall apart. I ordered their most popular item, the AR, and I was severely disappointed. Disappointed in the gun, disappointed with this experience, and disappointed for their lack of real support.
joe R.
My fiancée ordered me one of their products for Christmas and they charged her account but did not send it. She is currently fighting their customer service who claims they did not receive her order. If you really want one of their products buy it on ebay or through a 3rd party seller who you can get a refund from. All Goat Guns did was take her money and tell her to kick rocks. Awful company, awful customer service, all around terrible.
Dawson J.
I purchased 2 guns, and the MRAD was missing some pieces. So, I emailed their support over a month ago, and have yet to get a response. At the price point these are at, I would expect a better product, and support. Don't waste your money on this.
bensu
Goat gun has just ignored my email and ordered it a long time ago and still has not seen an update where it is or when I should expect it
M. L.
I ordered 2 months ago and it still hasn't been delivered
Rebecca McClelland G.
I ordered a gift and paid extra for the gun to arrive on time for a birthday. It had a 2-day window and has been sitting in transit for days with no given delivery date. There is absolutely no one to talk to, as I cannot find a phone number. The only customer service is an email address. I have sent 7 emails and was only given 1 response that it had been delivered. IT HAS NOT BEEN DELIVERED. Worst customer service I have ever experienced. DO not use this company.
Kristian K.
Ordered an item from this company on the 26th November, item still hasn't arrived on the 26th December! Customer support have been contacted, this review will get updated with the outcome of the engagement. Over a Month to not deliver in time for Christmas is a shocking performance. Update: Item arrived - 28th December!! Full Time line: 26th November - Order Placed (Saturday) 2nd December - Order Shipped from US (Friday) 12th December - Item arrives in UK 28th December - Item arrives P*ss-Poor performance from both Goatguns and UPS, won't order or use either ever again - If I'd have known UPS were the courier of choice I wouldn't have ordered in the first place!
