GoatGunsReviews of goatguns.com

I was always apprehensive about purchasing a goat gun but decided to "pull the trigger" when they came out with the limited edition veteran special M1 Garand. I received the package and was excited to put it together. As I was removing the various pieces, I noticed the star on the rifle was scratched. This was disappointing, moreso given the fact that the package had a sticker stating it had passed their quality control. I immediately emailed goat guns and they informed me that they would send a replacement part within two weeks as this was a limited edition and they were awaiting extra parts. Seems as though they knew they needed extra parts because they've encountered poor performance parts on the past. I waited, never received a notification that my replacement part was on the way, so I emailed them asking for a return shipping label and refund as I've waited long enough. I was told that I could proceed with a return and it would cost me a $5.00 fee. I had to pay this fee even though it was a damaged item, all because they offered to send me a replacement (eventually). So to my fellow veterans, I suggest you don't waste your time on a company who is only going to waste your time and charge you a fee for their mistakes. The choice is yours, but if you're a fan of attention to detail and good customer service, I'd suggest you look elsewhere.

garbage company, Chinese models, broken out the box and absolutely useless customer service. borderline fraudulent.

My wife bought me the 50 cal for this past Christmas. The bipod leg was broken out of the box. I have sent 4 emails to goat guns support and it has been nothing but excuse after excuse as to why I have not received my replacement part. Most of the time its "I dont know what happened but we will get it right out to you. Its been 5 months with no replacement parts so I decided to send them my 50 cal with a copy of all the emails. Tracking shows it was delivered yet I have still heard nothing back. Worst support I have ever encountered in my life. If I could send this higher up in the Chain of Command I would. After 4 guns I will never purchase another product from this company.

Never attempt to order!!!!!! I ordered a present for my boyfriend only for the order to say it hadn’t been processed but the money came out of my account and it wasn’t a little bit of money either. Tried to get in contact with them no reply to the email no contact number and when I messaged them on Facebook I got a child like reply with no help whatsoever. Still fighting to get the money back hoping my bank can help since they’ve done nothing. Absolutely shocking and should be done for fraud. Hope they’re all ashamed of themselves and their company.

Complete crap!!! No customer service. No email reply. Junk guns. So disappointed.

Gave me and all my devices a damn virus guns look cool tho

The AK is apparently known to be a “bit wobbly because it’s made out of plastic” and the company knows their sling doesn’t fit the AK but because customers have made modifications to make it fit, they won’t even refund the product. Such a joke of a company. This was seriously their response to me for their shoddy product. Other models may be fine but don’t get the AK. And stay far away if you expect them to rectify any issues. Such a joke of a company. I will make sure to tell anybody and everybody on every social media platform I can. Don’t waste your money.

If I could give them zero stars I would! I was excited to start my boyfriends collection for Christmas. I placed an order on 12/17, with expected delivery date of 12/22-12/24. I received an email from them on 12/19 that my order was ready to ship and awaiting carrier pickup. I have emailed them multiple times asking where my order is. I was told it's waiting to be shipped. I asked them to cancel the order once it didn't arrive in time for Christmas. They can't cancel "custom order" what BS!! But, I can return it for a credit with a $5 reprocessing fee IF I actually receive it!! Today is 12/27. and my order still HASN'T shipped! They have awful customer service. I'm not to sure that this company isn't a scam to be honest. Buyers Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!