Go AnswerReviews of goanswer.io

Overall, Go Answer did a great job of handling our customer calls during the evenings and weekends when we were closed. They took the time to understand our business and the biggest issues we faced with customers so they could best assist our customers. Our only frustration was they could not quite cover some of the issues as thoroughly as we would have liked and small % of their reps did not do as good of a job covering our needs which hurt our reputation and customer support rank with those specific customers. Again, overall a great company.

The preparation and switchover from my old provider to Go Answer went well. It's a little early to go much further than to congratulate Go Answer on getting things off to a good start.

We are in the process of using Go Answer for my sprinkler business. We are going live tomorrow so hoping all goes well! Kay, our account manager has been working well with us and we look forward to great, efficient customer service to answer all of our calls. The process to get everything in place took about 10 business days. We've been assured, agents have been trained and our process is ready to go.

On boarding process made easy on their end

Overall good service. Would love for company to have more clear speaking english employees.

Great onboarding experience thus far. I would have given a 5 star review, if we were able to provide as many FAQ's as possible but overall very pleased.

So far we have had a good experience with Go Answer. Getting started with them has been easy and quick and our account manager has been friendly and responsive. We go live with their service this week, and we hope the experience will continue to be a good one.

Great service. I'm pleased.