Goal ZeroReviews of goalzero.com

We loved the 3000x enough to add a 6000x to our "family", but experienced some performance troubles along the way. Michael happened to answer the phone on one of the days I called. He took full ownership of the situation and turned what was becoming a disappointing experience into a impressive one! He consolidated the tickets from my previous requests, patiently helped troubleshoot, and when we couldn't resolve the problem remotely, sought solutions by elevating the conversation. He went above and beyond and ultimately resolved our issue while providing reassurance, follow-through, continual communication, professionalism, and empathy throughout. The battery and panels are awesome, but resolving the glitch cemented our loyalty. Thank you Michael for your initiative and care, and Goal Zero for empowering him to create a satisfying experience!

I have fully invested in a self sustaining backyard shed electrical system from Goal Zero, consisting of a Yeti 1000, 4 boulder 100 solar panels, 2 expansion tanks & a yeti link. Everything worked just fine for years, then out of no-where the Yeti's battery just slowed down to a point of not charging and the unit became worthless. After many months of chatting with Goal Zero which was in a transition state of changing ownerships, I found my left unable to get a fix or replacement unit of a matching model. I then researched further on the battery type, tried in vain to purchase replacement batteries and disabling the unit all to give up from its sealed encasement and ended up with a perfectly fine unit made un-usable from its battery dying. Then Steban from goal zero noticed old cabling and connections to my system months later after submitting images and the company decided to to fix all my issues by sending me new hardware!!!. In any world this doesn't happen ever, and I'm fully glad to have made goal zero my company of choice for any off the beaten path energy system. I will buy a whole lot more from them in the future and recommend them fully to anyone looking for similar back up systems. Top notch company.

Results are 5 star. High rating due to awesome Vivian in Support working with me to identify a problem with my vehicle integration kit. She provided detailed test and reset steps. When results clearly identified failure to switch mides, she provided a warranty replacement even though I was just iutside the warranty period. Goal Zero made it right. Thank you Vivian.

Ordered an open box Yeti PRO 4000 earlier in 2025. It suddenly stopped working. Opened support case with Goal Zero. Went back and forth attempting to troubleshoot. After a couple of months, Goal Zero agreed to replace it with a new item under warranty. Received the new product and it's working as expected. I'm grateful for their patience and willingness to work with me. It took a while, but we were able to resolve the situation.

I recently had an issue with my Nomad 100 solar panel and reached out to Goal Zero for help. What could have turned into a frustrating experience ended up being the complete opposite, thanks to Steban from their support team. From the start, he treated me like a real person, not just another ticket in the system. He listened, understood my situation, and made every effort to help me out. In a world of phone trees, that kind of flexibility and human touch is rare, and it really meant a lot to me. I’ve used Goal Zero gear for years on my camping and overlanding trips — their products have always been reliable, and this experience reminded me how important it is that the people behind the brand are just as solid. Steban’s follow-through and kindness turned what started as a problem into another reason I’ll keep choosing Goal Zero. Big thanks to Steban and the whole Goal Zero team for standing behind what you build and for treating your customers like family. — Joe S, San Diego, CA

Honestly, I can't believe how good their customer service was. They went above and beyond to take care of me with a system that was out of warranty but subject to a recall I wasn't aware of. They seemlessly took care of my issue and Ian went out of his way to make sure everything was done with amazing speed.

From the moment Michael contacted me, things progressed in a positive direction. Michael was always calm, polite and well organized as to where we were in the process. After Michael had walked me through everything I could do to rectify the issue. I then put a load of a box fan on the unit and kept a log of the display. The documentation showed how the Pro 4000 was preforming and it was decided that it was having issues. I asked Michael if it was possible to exchange the Pro 4000 for a 3000X and that request was granted. My wife and I had also ordered Nomad 200 solar panels to go with the Pro 4000 and we had not used them yet. So I took our 1000X outside on a bright sunny day and charged the unit for a while. I was curious, as to the difference of our Boulder 100 suitcase, and so I hooked up the Boulder to see that there was only 10 watts output difference. I contacted Michael with photos via email showing the set up of the Nomad and the display on the 1000X and then the Boulder. Once again, we did a factory reset on my 1000x and redid the test, only to find the same outcome. I requested to exchange the Nomad 200 for another Bouder 100 suitcase which was also granted. The 3000X was delivered on the end of it's box, and the box was beaten up. One hole went thru the outer shipping box and thru both of the inner box's lids. The same thing happened when the Nomad 200 was delivered. It is my opinion that the carrier's poor handling is to blame for the issues of both of the products. I already was huge Goal Zero fan due to how my previous purchases were preforming. After my recent experience I am a Goal Zero Customer for life! I want to include all of the members of the team, as Michael was my contact, but he mentioned how he is backed up by great people. If I owned a company, I would want my customer service team to work exactly how the Goal Zero team operates. This review is dated 10/31/25, but this has been ongoing since July, and that is not a complaint, that is to note the consistency of Excellent Customer Service that is above and beyond. A rarity to be found nowdays.

I had an issue with my Sherpa 100. I emailed the customer service and got a quick response. They gave me some trouble shooting advice, and after that was unsuccessful they are sending me a new device. I very much appreciate the responsiveness and it shows the dedication to their customers. 5 stars for Goal Zero!!