Goal ZeroReviews of goalzero.com

Great products and customer service!

Jonathan's thoroughness and politeness throughout our call was what I will remember. My questions were fairly complex involving numerous products. Thank you Jonathan!

Worked with Jonathan and Ian for a short second, but both were extremely helpful on my issue. Top tier customer service and help, super thankful for what they both have done for me and my Yeti 1500x :)

We use multiple goal zero products and put them through a significant amount of heavy use. We have occasionally had issues with a product or another and have contacted goal zero. They have been very responsive and solved the various problems or issues very promptly. Their level of customer service is top-notch, which will keep us to continue using and buying their products.

Purchased a Pro 4000 open box back in February 2025. It's the keystone to the e-bike charging system along with 700 watts of solar. After a few moths it became a bit quirky shutting off output ports , reporting empty while charging etc. I've worked with Goal Zero support and have to stay the previous experience was exceptional then. This time Chayce got my open ticket and promptly got back with several steps for resetting the unit. His communications were clear and the reset processes worked as expected. it's really nice to work with a support person/team with excellent communication skills and solid knowledge of the product. The Pro 4000 behaved afterwards, but during the resets it reported several OTA errors and later an Inverter Hard Fault. These I passed on to Chayce as an FYI not expecting them to be serious. Chayce got back to me the next day explaining the depth of the OTA and Inverter problem and offering a replacement unit. His detailed emails and proactive response deserves praise. The Pro 4000 is the second Goal Zero device in my collection. A 1500x goes on car camping trips while the Pro 4000 stays home to keep the 'lights' on. Other GZ support staff that have provided excellent service Savannah Jack Trent Sims and the remarkable Mauricio Pardo

I had some issues with my Yeti Pro 4000 and I contacted Goal Zero support. Michael thought that possibly I needed a firmware update. He sent me an email with info about downloading the Goal Zero app on my phone and a video on how to update the firmware on the Yeti Pro 4000. I am not a tech person and Michael and Scott were able to talk me through the process with the video and email instructions. I learned a lot with there help! They were very patient with me through the whole process. The Yeti Pro 4000 is now working great! Thanks guy’s!

I contacted Goal Zero about a battery pack that broke, and today they are sending me a new one. Customer service rep Chayce was super easy to work with and responsive. I'm pretty sure the warranty had expired; thus, I wasn't sure if they would replace it. Really happy with how this was handled!

We had a battery issue that needed to be resolved. We were in SLC and wanted to take it directly to GZ to have them look at the issue. The guys at GoalZero treated us right. Many thanks!! Problem fully resolved!!!