Go ProctoruReviews of go.proctoru.com

desastrous service they ask 300 bugs for not delivering any service, i was connectet for more han 6 hhours with about 8 different guys from the support team and their only solution was - after already trying with two different computer - to try with a 3rd one. unacceptable

has anyone had problems with submitting after finishing the exam? I did a 3 hr exam and at the end there was no submit tab the invigilator took control and just closed it out my whole 3 hrs of exam was lost.

Horrible!!! I was scheduled to take the test on a Thursday logged in proctoru wouldn’t work. Spoke to customer service rescheduled for Sunday. Logged on tried to take my exam at 12pm still not working I’ve spoken to representatives and no one was able to help. Horrible I will be contacting ETS to let them know if the issue with proctoru.

I had to use ProctorU for my online medical biochemistry class through the University of New England (CHEM 1005). I had to use two times; for my midterm and final exam. BOTH times I used ProctorU, I had MAJOR issues. First, for the midterm exam, it took my proctor 30 minutes to set my computer up and I believe that reflected my grade for the midterm exam. It was by NO means a smooth process WHATSOEVER. My final exam was scheduled for today, 7/15/20 at 3:50pm and I did not end up taking the exam until 5:20pm. ProctorU kept on transferring me to different proctors, connecting to me and then disconnecting to me, and had me sit and wait to take my exam. This INFURIATED me because I knew with my experience last time that this would reflect my grade, which it did. It took about an hour and a half from when I logged in to take my exam until when I actually took it. As a student, it is extremely stressful preparing for an exam and having the anxious feeling of waiting to take it. Especially for this class at it is EXTREMELY difficult and challenging, I was obviously anxious to take the exam despite having prepared for a week for it. I am just extremely disappointed in Proctor U and its services and truly believe that my wait time affected my grade for both the midterm and final exam. I do NOT recommend ProctorU to anybody. There are NO benefits to using this platform. I would give it ZERO stars if I were able to.

Horrible, Horrible, Horrible Service. If I had any other choice I would use a different service in a heartbeat then go through hell and back with this company again. However, my university uses this proctor service so I have no choice. There are many times when I will easily start the exam an hour later than what I wanted because of technical difficulties on their part, customer service is laughable tbh. There was once instance where it took me 4 hours to do an exam and no one said sorry or offered a refund for the horrible service. They claimed that I had no camera attached to my laptop which I said was not possible as it is 2020 and all laptops I believe have a web camera standard. Then they claimed something was wrong with my computer and I could not perform the test on the same computer that I had been using for the past 4 years with there software and had no issues.

0/5. I just spent an hour waiting on their livechat. The first individual that was trying to help me told me to hold on. I waited 15 minutes for them to only close the chat later ending our conversation. The second person I talked to refused to tell me they couldn't help me and insisted my issue was my college not their website. I've used this website for about three years now doing online tests. Its always a nightmare, but this last year has been the worst. If you have problems with them, don't expect much help, and hopefully it wont be during a crucial time....like it normally is with them.....

Just had my first (hopefully last) experience with ProctorU. I had prepared EVERYTHING, checked connection, room etc. several times (All good!). BUT when exam started I ended up spending more than 30min connecting, losing connection, and repeating the same procedures over and over again! When I could finally hear my inviligator there was people singing and yelling in the background and the noise was horrible! After that she changed my screen background (??) and finally during the exam, the questions and paper appeared and disappeared several times (every second minute)...due to bad connection..WHICH I HAD TESTED WAS FINE BEFORE!? I am furious right now, how can this even be allowed?! 😞

If there would be a lower rating I would give it it is not well set up many problems for students and teachers. When you need support from their support team they don't even know how to solve the problems..... Colleges should not pay for this feature at all. there should be another tool which is more convenient and should be able to be used on the phone as well as on the computers.