Go ProctoruReviews of go.proctoru.com

Proctoring is necessary for online testing, but ProctorU is absolutely terrible. I'm not sure how they choose their proctors, but many don't seem to know what they are doing. The very first time I used ProctorU for a test, my proctor never turned off his mic after I began, and I could hear his kids being loud in the background, and him talking to someone and laughing during my entire test! Since then I have ran into frequent technical issues. I had zero issues until one week the proctor suddenly couldn't remote into my computer. I had to switch between several proctors and this took over an hour and I almost missed my testing window. The last one I finally got simply sent me a pop up to "accept" her being able to remotely control my computer. The other proctors either didn't know how or didn't think to do this. Last week I took a quiz and again, the proctor could not remote into my computer. I asked specifically for the pop up so I could allow access, but received a canned response of "I am unable to remote into your computer. As a courtesy we will transfer you over to a support technician." Well, I was transferred between 5 or 6 different proctors over the course of TWO HOURS past my scheduled testing time. Again, I was about to actually run out of time to complete my test before it closed, and I became extremely stressed. The final proctor that connected to me asked what the issues had been, and when I told her she said it was an easy fix and next thing I knew, she was controlling my computer! It's as if the proctors are paid based on the number of tests they can proctor at any given time and therefore they will give up and "transfer" you over at the slightest technology hiccup. Most of them don't do anything to try to troubleshoot the problem! For a quiz that I was given 45 minutes to complete, I had only 15 minutes to take by the time I started 2 hours after the scheduled time. That is unacceptable! This is not an issue of poor time management on students' part. If we schedule a test at a certain time, it should not take hours to be able to actually take said test! ProctorU needs better training for their proctors, because these issues are far too common and negatively impact test takers.

This is the WORST company I have every worked with. When you schedule an exam it takes about 1 hour, not exaggerating, 1 hour hour for them to log u in and help you get started. I am. Using them for the 3rd time because it is the only option my company allows and each time is worse then before. The program is also very invasive, needs access to your entire computer. Imagine you have an exam to take, you are stressed out and nervous, you log in, and nothing works. You now contact support and are grated by a bot, not a person. Obviously the bot tells you some bull sends you back and forth in a wildwind of links and finally when you smash your laptop against your head 7x a liver person come on to tell you that you need to download the link. Next you get a procure who has limited English and a strong accent so that's always fun. Now it's time to begin.... But wait now you need do a bunch of stuff to show them that you are alone in the room and then they will allow you to begin. This is nonsense and takes significantly longer then needed. Now that you have experienced 1 hour of stress, you may begin your exam. Good luck!

I was supposed to start at 4:50pm- and ended up starting at 6pm. The FIRST person i had was a female, nice and helpful- but she told me my mic wasn't working, even though i had run the system and she could see it was working. She made me restart my whole computer. I did that. Then I logged back on and had to go though the whole process again. It took 10 minutes for it to find someone to help on the chat, and at this point i was okay about it- things happen. But- I got this guy called Anthony- he was not helpful. I did the checks and everything he asked. But when i had a question- I would type it into the chat and talk into the mic as well- making sure he got it, and he took an average of 6-7 minutes to reply. He would ignore my questions and reask me to do a task. I had to ask the same question 3-4 times. It was now 5:40pm, and I was feeling anxious and upset. I ended up tearing up because I didn't know what was happening or if he was still helping me or not. Someone else joined the chat and took over my computer- they did not introduce themselves or anything, so i don't even know who was controlling my computer- seemed dodgy. It came to 5:50pm and I was a wreck. I was so upset and so confused and so distressed. I can 100% say that i am glad they videos the whole thing as I have evidence of my horrible experience! I remember his mic turning on, and a ladies voice said "oh is this the girl that..." and he turned it on. So he was bad mouthing me behind the mic and forgot to turn it off. I hope no one goes through this ever again and if i fail- I know why. It is bad enough i studied so hard and tried my best only to be stuffed around like no one cared.

I hate proctorU so much. I really hope they go out of business. Horrible costumer service. I just waited for an hour because my proctor couldn't access my exam. She was using my computer so I couldn't try figuring it out myself. The second we got disconnected I found how to do it. I tried reconnecting back but I couldn't, now I have to wait for a new session.

I sat at my computer for a hour and a half trying to sit my exam. Contacted support to be told reboot my computer. That was unsuccessful. I have sat exams online before and never experienced a system so bad.

No just no literally just no

Recently the school I work at has started using ProctorU. Initially it sounded like a great idea. Looking more into it, it seemed more invasive but it still made sense to me. Exam week comes and 2 of the students ended up having what seemed like a panic attack.

Worst experience ever. Please Nasm do not use this program for your students!!