Go ProctoruReviews of go.proctoru.com

Took me an hour and a half working with tech support (3 different technicians) to start my test. Unreal.

I have used ProctorU for a few of my classes and have never had a good experience. My recent experiences, however, have been absolutely awful. I was hung up on and transferred to a new technician 3 separate times and was never helped. Finally I had to use the help window on their website to just be able to talk to someone that could help me connect to a proctor. Only one of the four different people I talked to were helpful or even sounded like they wanted to help. It took me almost two hours to take a 30 minute exam. It is absolutely ridiculous to me that they are not more helpful and that they leave people waiting to be “helped” (or in my case transferred to a different tech) as long as they do.

I hate this program so much, I don't even feel like writing about my experience again so I will copy/paste the email I sent to my professor after my latest exam: I just finished taking my test on proctorU and wow... It was a trainwreck. I studied hard for this test, but due to proctorU, I feel as though I have been swindled. I was beyond stressed the entire time. Upon starting my test, my proctor was running down the clock while speaking to me. Partway through the exam, he made me stop to move my whole workstation because he saw someone walking by briefly in the background. I cannot help the fact that there are others in my building, and this was the only room I could be in. He then had to re-verify my workstation WHILE the clock was running. I was shaking with fear that I would not have the necessary time to complete the exam. On top of this, my proctor interrupted my exam to tell me that I was looking at my ALLOWED NOTE SHEET too much. WHAT? The whole point of this note sheet is to use during the exam, and this did nothing but further stress and infuriate me. The proctor knew I was supposed to have this sheet. Luckily, I barely finished in time; but I know my score will not be what I wish it to be, as I was forced to rush through many questions without being able to review my answers. I am sincerely disappointed in ProctorU as a testing service, and many of my peers whom I have spoken to agree... Oh and not to mention the multitude of privacy concerns and data leaks which they have had.

Data leak at Sydney U. F*kc you proctorU. change your name to FuKU please because we're all scr*wed by your incapability in managing private data. There's no point recording students' every f*king move while they're sitting exams.

I have decided that I would rather be inside with strangers for almost four hours during a pandemic than risk using Proctor-U for my GRE exam. It took me four hours of being bounced back and forth between ETS and Proctor-U, opening a maddening amount of web pages, and experiencing several levels of difficulty testing my equipment on a brand new mac book to realize that this service is a scam. They take your money, which is only partially refundable, before you even have the opportunity to fully test your equipment, AND they are dishonest on their site regarding the fact that they accept all up-to-date iOS (this is not true). If you have Catalina, apparently, the program will not work, and downgrading to high sierra is just another lengthy process. My boyfriend is a software developer and he said this was one of the laziest and most atrocious web services/programs he has ever seen. The "help desk" is no help, and they will sometimes even ignore you. If you have been working hard and stressing over the GRE for months, like I have, please do not risk all of your hard work on this. I wish I had read the existing reviews before i paid them. Luckily, because I had not scheduled my exam yet, I was able to pay another $50 to change my exam to an in-person computer exam. Now I can relax a little and actually focus on studying.

Absolute waste of time, money and energy!! Prepared for the exam for weeks and just because of proctoru's technical issues, I was not able to take it!! The technical support is just non-existant and they just keep on asking you to restart or change laptop. What a useless service. Struggled with their support for almost 2 hours, and still could not even start my exam. Now they have no idea about my exam, if it will be rescheduled, or just cancelled!!! Have never ever used such a useless service before! Will never use it again!

I'll admit that the reason I was in this situation was completely my fault. There are two classes, same course, different teachers, and I accidentally registered for the wrong teacher's exam (to be fair, both of their last names start with K). Once I connected with the proctor, he was having trouble entering in the exam password. I realized it was because I registered for the wrong exam, so I told him what was going on and that I'm sorry for wasting his time, I'll just register for the correct one. He did not like this. He kept telling me to enroll in the correct class, which I told him was impossible this late into the semester, not to mention unnecessary. He then INSISTED I contact my instructor. I asked him why I needed to do that, and he gave me some vague "let him know of the situation so he may enroll you into the exam" answer. I told him I don't see the need to do that. So I opened a new tab, went on proctoru, and tried to register for the correct exam. Right before I pressed the button to schedule the exam, the proctor took my control away from the mouse, clicked out of the tab, and told me that I do not need to be on proctoru, that I need to contact my instructor. Out of pure frustration, I typed out an email to my instructor, basically saying that I was being forced to email him by my proctor. I felt like I had a gun to my head. He would not stop insisting I contact him, and I didn't want to be too combative that he himself contact my school. After I sent it, proctor asked me what the instructor said. I told him that he hadn't responded yet, and proctor said "OK, you may register for a new exam now!" WHAT???? That whole situation was in a span of an hour and a half. He was SO unhelpful, seemed he didn't even know what to do, and spoke terrible English (I really don't care how well people speak English, it's none of my business, but it was clear his vocabulary was NOT developed enough to be helping someone whose first language is English). I'm absolutely Not looking forward to taking more exams in the future with proctoru. I wish that they wouldn't outsource their proctors. The language barrier was too much.

Due to a technical failure, my exam page crashed. I lost my grades and failed the exam.