Go ProctoruReviews of go.proctoru.com

I contacted the help desk in attempt to help get my camera and microphone working, and after one hour of waiting for the technician to respond, they were unable to help and told me I needed a new computer. I told them that, that was not a possibility, to which they responded, too bad, I need another computer. There was a little back and forth on this point, which ended by them trying to close all my internet tabs and disconnecting from me themselves. Absolutely abhorrent customer service. You should be ashamed with your conduct. I wish I could give 0 stars.

I would honestly give this 0 stars if I could. My exam was scheduled for 9 AM but I wasn't able to take it until 3 PM because of all the technical issues. I had 5 different technicians help. They kept saying that my Internet was slow when it wasn't. One technician took 2 hours just to get my exam going. This was honestly the worst exam experience I've ever had. I wouldn't recommend it to anyone. I don't know how or why any school, organization, or institution would ever work with them. I hope I never have to take a ProctorU exam.

The worst experience I've ever had taking an exam and I once had my calculator die in the middle of a chemistry exam and took the F. I'd rather sit through that exact Chem exam over and over before EVER using this sad, pathetic excuse of a program EVER again.

I am writing to register my utter disgust, anger and frustration at the treatment I have received at the hands of this company. What an absolute waste of time, money and energy ! I can't even describe how frustrated and angry I am. First of all, my first test that I had scheduled for a Monday took place on the Sunday before and I obviously missed it. I was then told by someone that I was to "kindly remain patient and pay again please" (230 euros) after waiting for 2 hours on hold. Eventually, after no succes and the added pressure of my university I paid again and scheduled for last Monday. On the time of my exam there was no link or button to click that would lead me to my proctor. I therefore panicked and rescheduled for Tuesday. This time I asked one of the helpers on the live chat to give me the link and that seemed to work. However, I then spent the next almost 3 HOURS watching multiple technicians take control of my mouse in the hopes of starting the test. This was difficult apparently because the time zone on my laptop had to be changed.... After changing my time zone still nothing was working. I suggested we use another laptop in case that was the problem. They spent about an hour on that one too. At some point the test started and I was launched into it without a break from the exhausting nonsense that had just happened before. Meanwhile I had missed online class, and my train back home. When the test ended, I struggled with another technician to find out if my results had even been saved because they didnt seem too sure... That took another 30 minutes ! By this point, I was mentally and physically drained, absolutely astonished at the situation that I had just sat through and very angry indeed. 7 HOURS after my test should have started, at 21h30, I finally left my room. I will never use them again and I DO NOT recommend !

it is the worst experience I have had while taking an exam.

Do not use this. ProctorU is terrible. I was getting ready for my exam, going over everything I needed. I was going to use scratch paper for math questions and showed the proctor my paper. he told me that I cant use it and have to use a whiteboard, which I don't own one. He then said I could reschedule my exam and gave me some numbers to call. I called the numbers to reschedule and got a very rude person telling me that I cant reschedule and that I just forfeit my exam....my 150$ exam. no "sorry" or "wish I could help", just said "have a good day". both employees were not on the same page. so if anyone is reading this do not use proctorU. worse customer service.

Today I took my GRE online and the proctors were not up to par. I am never one to complain at all but today's experience was absolutely ridiculous and I don't want any other test taker to have to go through what I went through today. My test was supposed to be at 9:20am and I was on technical support since 9:05am. I did not get a proctor until 9:38. My proctor then proceeded to tell me that I did not have an exam today and that it was March 2020. I proceeded to tell him that my test was today and I even had a confirmation sent to me last week. My computer was having some technical difficulties with launching the ETS and it kicked my off from my proctor Jose a couple of times. I then called technical support to which they were amazing at helping me to reconnect with my proctor, which by this time they had to move my test time because it was already 10:40. When it connected me back to Jose and my connection was good, as soon as me and him connected he then disconnected out connection. I then called technical support again to which they assisted me and when I got connected to Jose again he transferred me over to someone else instantly. At this point I already had a few crying sessions because I just wanted to get this test over with and I felt like my proctor didn't want to deal with me at that point because of the technical issues. With my new proctor, things were much smoother. There were moments where my screen paused and then I lost a couple of minutes on my time during the test which I notified my proctor. Then I went on my 10 minute break to use the bathroom and snack for a little bit. Then when I returned I have 4 minutes on the clock to which I called out to my proctor a few times that I was done. I got nervous because the screen said if I wasn't back before the 10 minutes was up then I wouldn't be able to continue my test. The 10 minutes finally finished up and I was still calling for them and had another crying session out of frustration. I didn't get back to my test until 5 minutes after the 10 minute break. The amount of technical difficulties and the unprofessionalism from Jose really upset me which obviously affected me during my big exam that I spent so much money on. I am still infuriated. If anyone ever asked me to do this test online, I would tell them that it is a big mistake and to make the drive. I did not want to drive 2 hours and 15 minutes to take the test because of COVID my normal testing center was closed. But this was just a mess. That was almost $300 down the drain. The technical support team that I spoke to on the phone were so helpful and amazing but the proctors were so disappointing. I understand I'm not the only one taking this test online, but I sure hope I was the only one that received this treatment and frustration.

I echo the sentiment of Anna Coffman: I will risk being in-person, in a building full of strangers, rather than utilize ProctorU again. This review is taken directly from the feedback I gave ProctorU at the close of my session: Evaluate your session Please take a moment to tell us about the support session that just ended. Were you satisfied with your experience with ProctorU? 1- Very Dissatisfied Please rate your proctor: 1- Very Dissatisfied What did you like about ProctorU? I am afraid to report that I am highly dissatisfied with my testing experience today, from start to finish. I have documented below what has transpired, to the best of my ability. I have supporting documentation to substantiate my claims. What did you not like about ProctorU? I was scheduled to take my GRE General Exam at 10:30 AM Central Time this morning, Sunday, 9-27-20. Having received two emails earlier in the week, I followed all of the instructions in order to set up my work laptop for the testing session the previous evening. I logged onto my laptop at 10:15 AM as instructed by the directions in the emails. I did not receive any indication that my proctor was present until 10:27 AM, when I was allowed to begin the verification process for my 10:30 AM exam. Upon completing the verification process, including clearing my work space and putting away scrap paper I had prepared for the test, (I was told I could only use a sheet protector or white board with a dry erase marker), as directed by my proctor Angely, I was to start my exam (approximately 10:43 AM.) As my proctor was about to start my test, she noticed that my clock did not match the Central Time clock that allowed us to start the test. She attempted to fix this issue on my laptop, but was unable to do so due to the need for an administrative password from work that was unavailable to me. She then had Nikko assist me, and he was also unable to fix the clock on my laptop due to the lack of an administrative password. Nikko then instructed me to utilize another computer. I remained on my laptop, in communication with Nikko, until I retrieved my husband's MacBook. When I turned on my husband's MacBook, Nikko gave me final instructions as to how I might reconnect with ProctorU to set up my GRE session on the MacBook. I then shut down and put away my work laptop, focusing on starting my GRE session on the MacBook. Additional Comments? At approximately 12:30 PM, nearly two hours after the official start time of my session, I was connected with a new proctor, Roucelyn. She was able to help me start my GRE session not long after. I was able to successfully complete my two 30-minute written tasks, comprising Section 1/6 of the GRE. I then stood up, stretched and had water for 60 seconds per the break guidelines, and resumed work on the 30 minute Verbal Reasoning portion of the exam, finishing Section 2/6 of the GRE. Once again, I then stood up, stretched and had water for 60 seconds per the break guidelines, then working on the 35-minute Quantitative Reasoning portion (3/6) of the GRE. I then received a 10-minute break message on the screen. I left the room, per the policy, to have a snack and use the bathroom. I returned with 6 seconds left on the clock. I saw my test did not resume, and I did not have a message or verbal contact with Roucelyn. I then chatted with Whitney using the ProctorU Support Chat. She attempted to get me back into contact with a proctor. I then saw a message from Roucelyn telling me that I was not back in 10 minutes. When I tried to explain that I was nervous because I did not see her resume the test, or hear from her, so I was chatting with Whitney for support, she typed, "One moment please" in the chat and brought Intervention Specialist Ed on the chat. He then told me that my test would be terminated because of not being back after 10 minutes. I also tried to explain that I had not heard from Roucelyn, and was receiving support from Whitney at that time. I offered to show both Ed and Roucelyn the chat. I was then told ETS would have to help me, not ProctorU. I called ProctorU's support phone number and spoke to Everett. Though apologetic, he also confirmed that ETS, and ETS alone, has the authority to override a terminated test. He suggested that I save my chats with Whitney, utilize the ETS live chat, and also call ETS on the phone. He said that he was confident I would be helped that way.