Maria Z.
My GRE exam was wrongfully terminated…
My GRE exam was wrongfully terminated today due to the incompetence of the proctor. I asked permission to go on my “10 minute break” during my remote GRE exam. The proctor replies “sure”on the chat. When I return, we go through the whole procedure of me showing my room etc. She then kicks me out of the exam and proceeds to say that I wasn’t allowed to be on my break and that I would have to contact ETS to reschedule. (All of this after I asked initially) and this was in between sections of my exam. I went back and forth for about an hour. Getting frustrated and talking to different specialists on the chat. All for the them to then say that there was an error and “if I wish to resume to my exam”. Apparently, I was in fact taking my break at the right time now. The proctor wasn’t doing his/her job and not paying attention. There was no way in hell that I was going to finish the exam after all that stress. What bothered me the most was that I was never apologized for the inconvenience and stress they caused. They also never attempted to solve the issue. They made a mistake and weren’t willing to accommodate me or reschedule my exam as I wished. They simply kept sending me links for contact support. This could've been avoided if the proctor was doing her job and paying attention. I have been working in customer service for the past 7 years and always take it up myself to solve issues or mistakes that I've made. Your employees were awful and did not offer any assistance. The customer service I received today was terrible. I never even received an email with a receipt or confirmation of anything that happened today. I have application deadlines in a few weeks and this was completely uncalled for. Please do a better job. This has been a terrible experience and inconvenience for me.