Go ProctoruReviews of go.proctoru.com

I checked my equipment and technology using ProctorU’s ‘Test your equipment’ feature, multiple times in the days leading up to my exam. I also connected with a live technician the day before the exam, to be absolutely sure that everything worked – and the technician confirmed that my equipment and computer specs were all fine. I did however notice that there is a pop-up message from ProctorU which states, “The automated equipment check does not guarantee your equipment's functionality on exam day.”. I now believe that the purpose of this pop-up message is to escape responsibility for their poor product and service. I was scheduled to take an exam January 2021 exam at 7:30p. I logged into Proctor U more than 30 minutes before my scheduled exam time. I was initially unable to connect with a proctor for more than an hour. After using the live tech support, I was eventually able to connect with a proctor and begin the exam at 8:45pm. I wrote the exam for around 30 minutes, and at 09:08pm, I started to experience technical issues. At 09:28pm, the proctor said “Can we try to reboot your computer instead? I can do it on my end”. I agreed, and then lost connection with the Proctor. From 09:28pm until January 15th 12:40am, I tried desperately to reconnect and attempt the exam. I rebooted my computer multiple times, tried different browsers, and connected with multiple different ProctorU agents for ‘support’. Each time I closed my browser, I had to re-explain my issue to a new live technician, making an already stressful situation even more frustrating. Eventually, more than 5 hours has passed and I was not provided the opportunity to attempt the exam for which I had taken leave from work and spend weeks preparing for. This is absolutely unacceptable in this day and age.

Yes their software is super Invasive, but I'm more concerned that I have spent 18 hours of my time trying to take 3 exams. Never ending technical difficulties that they say is due to your system regardless of the three diffent networks and two different computers I tried to take mine on. Restarted everything multiple times, still did not work. 18 hours in and only one test done. They even tried to haggle with me to pay more when i had to cancel due to my national guard weekend changing. Not a good company, all the out sourced ppl are polite though.

I'm grateful that I didn't get as far as paying for an exam with ProctorU. Because of my recent experience I will not be using them, even if it means not getting a certification. I used the equipment test function on the ProctorU website to check if my computer would meet the minimum requirements. It told me to install the ProctorU browser extension for Google Chrome and the first thing I noticed on the Chrome Web Store is that the extension gets an average rating of 1.1 out of 5, based on nearly 600 reviews. That's not a good sign! The main negative comments are that the extension doesn't work properly, which can cause problems during exams, and that the extension requires excessive permissions on your computer. I decided to install the browser extension temporarily as I was only testing my equipment. The equipment test passed but it did not mention the connectivity ports that are stated as a requirement on the ProctorU website, so I contacted the ProctorU online help desk. It seemed like a simple question - if I pass the 'Testing your Equipment' check does that mean all the connectivity ports are open and so they will not be a problem when I take a proctored exam - but the help desk technician repeatedly tried to gain access to my computer. Thankfully each time they tried to gain access there was a pop-up that allowed me to deny access. The technician continued to try to gain access even after I said that I didn't think they needed access in order to answer my question. Very suspicious! Would you unlock your laptop and give it to a stranger to do whatever they want without you being able to see what they are doing? If not, think carefully about whether you would grant access to an employee of ProctorU.

Worst experience ever : If you have to take an online exam, avoid at all costs a ProctorU supervision ! Took the TOEFL iBT in December 2020 with a brand new computer, perfectly complying with all the requirements on their test website, and with a strong Wi-Fi connection. The test went fine for the 2 first parts (out of 4). And then, during the speaking part, the ETS application could not record anything I was saying. A so-called "technician" took control of my computer but changed speakers settings instead of microphone's ones. Each time one proctor did not know how to help me, he would hand over my case to another technician, so I had to wait an extra 10 minutes for him to answer plus explain countless times my problem. Results : I waited 3h30min for someone to fix this issue, tried reconnecting 3 times on 2 different computers, IT NEVER WORKED. After discussing with ETS employees over the phone, which are by the way no more helpful than ProctorU's, they offered me to repass the whole test, how kind... Anyway, lack of formation coupled with poor customer care, ProctorU is not worthy of trust. Do no make the same mistake as me.

The single worst customer support of any company I have ever encountered. Any college or school that does business with this company I recommend reconsidering. It will leave your students reconsidering their position at the school, applying to the school and respect for the institution

Trash... avoid at all costs...even ur degree

I never recommend complete the exam with a particular Proctor Name Lovely Joy L. She wasted my precious 1 hour for connecting my device, and have no any idea how to help the candidate to complete the exam in precise manner. She even wasted my 15 minutes after starting the exam for opening the approved study material. I recommend the supervisors to give additional training for this particular person before going online next time.

0/5 Shameful is an understatement. I had to sit my Toefl exam on 21st of December. On 14th of December one of their so called "technicians" checked my equipment in preparation for the test date. He seemed not to know what he was doing and he made the monitoring session start. I thought it was just a trial but after a couple of days I realized that he had started the actual session, therefore on their portal the session was marked as "fulfilled". At that point it was already Saturday 19th of December. Through their support chat I asked them to restore the session. Two members of their support staff, who could barely speak english, answered me that I had to talk with my organization (toefl ETS) to reschedule the session. They didn't even try to fix the problem that they had caused. It was the weekend, therefore ETS offices were closed. I emailed a formal escalation to ProctorU's management; no answer. I made a phone call to their support, they refused to give me a phone number to further escalate the problem. In the end I couldn't sit the test on the scheduled date. After all this, I asked ETS to sit my test in a test center. If I have to choose between dealing with a pandemic and with these people again, I choose the first one. It is a shame that untrained, unprofessional, barely illiterate people like those can be allowed to spoil my professional goals. I'm going to send a formal complaint to ETS, suggesting to reconsider their partnership with them.