Go ProctoruReviews of go.proctoru.com

VERY UNPROFESSIONAL service. I ran a device test two weeks before an exam and the system said that my OS failed because it required minimum Windows 8.0 but I had Windows 8.1. When I contacted customer service why Windows 8.1 wasn't okay he/she said that there was nothing he/she could do and told me to log in 5 minutes before the exam to let a technician solve the problem. This is unacceptable because who would guarantee if the problem can be solved in 5 minutes prior to the exam and why wouldn't he/she connect me to a technician to help solve this problem. I expected a better service since the fee to take this test was not cheap.

To say they are so slow and unprofessional is an understatement ,by the time l wrote my exam l was so tired ,had technical problems for about 5 hours then more problems ,then eventually my exams 🙄

What an unprofessional company! They ask me to reboot my pc, I did. You know what happened next? My exam status is fulfilled, and now I need to wait until next Monday. So that I can reschedule another test...

What a complete and utter invasion of privacy. We need legislation against these predators.

0 STARS - WASTE OF TIME AND MONEY Didn’t even get as far as the test. All equipment worked and checked, ID checked, room space checked and then NOTHING! NO COMMUNICATION FROM PROCTOR AT ALL!!! Used chat box to ask what was going on and no reply. 2 hours later and talking to tech support telling me to talk to the proctor through chat box but still nothing. No test taken through no fault of my own - will possibly now lose my uni place. No reply to any emails sent to either ACER who booked the test or PROCTORU and no refund either. Not sure how this can happen in this day and age. This company should not be operating. SHUT THEM DOWN.

Any educational institution that uses continues to use this proctoring service after reading about the horrendous experiences people have explained here simply do not care about the wellbeing and success of students. What happened to me on 22 February 2021 when I sat my HPAT ACER exam was traumatic and has affected my physical health through painful muscle spasms in my face and neck from being sat in the same position for over 5hrs. My exam should have been 2.5hrs. I have been ignored by both ACER and ProctorU. My experience is as follows: 1. Exam that should have started at 7.30pm started 1 hr late because of "system issues". Bear in mind my Internet speeds were WAY over the recommended minimum and my laptop had passed all the checks several times before the exam. Even the proctor checked my speeds and said they were fine. 2. Mid-question my exam was stopped at least 9 times, often with no reason or explanation. Each time it would take up to 20mins to get the exam restarted. 3. The proctors would log off without explanation and pass me to their "technical assistant" who would take control of my laptop without explaining anything, in spite of me asking repeatedly what was wrong. 4. A proctor tried twice to reatart me on the wrong exam. When I told her this she insisted it was the right exam. When she finally realised that it was in fact the wrong exam, she did not apologise. This further delayed me being able to complete my exam. This needs to be investigated but as I said, I have been ignored. 5. I could not leave my room or seat during this period and have since developed torticollis in my neck, jaw ache and migraines. 6. The entire incident caused so much stress and anxiety that my concentration was completely obliterated and my performance has 100% been affected by what happened this is an exam I have prepared for for 1 year. It is only held once a year, so I cannot just resit it next week or next month. I was crying during the exam because of the added stress.

Seriously the worst test taking software of all time. Horrific. I refreshed the page one time before even starting the test and all of a sudden I’m stuck in tech support for over an hour. I had to reschedule my test bc of how much of my time they wasted. Tell me how this makes sense

This the worst site to take an exam!!! Miami Dade College need to find a better testing site, the technicians are so unprofessional!!! The technician kept stopping my test saying she was fixing my camera when there was really nothing to fix, taking away from my testing time! All around horrible experience