Go ProctoruReviews of go.proctoru.com

Terrible Customer Service with bad management. Underwhelming internet connection services and give you the run-around. I waited nearly 2 hours to connect with a proctor and after that time they finally said I couldn't take my exam because of connection issues on my end which are false because I am 5 feet from my motum.

I took the GRE yesterday, and I was disappointed with the ProctorU service. I was not told I needed to download the LogMeIn application prior to my test session, as a result of which I had to spend time at the beginning of my session downloading and installing the application. Furthermore, I was not told I would need to enable certain settings for my proctor (like screen sharing and mouse control), which also took a lot of time to figure out. Overall, it was 30 minutes into my 1pm appointment before I could actually begin the test. Moreover, the proctor changed several settings on my computer, which I understand was to prevent cheating. However, I was NOT told which settings these were, AND they were not changed back to their original setting after I completed the test. Now, the day after the test, I have to figure out which settings were changed and fix them myself. My first proctor was polite enough, but I did not get to actually speak to her until shortly before the test began. My second proctor did not speak to me at all, and only communicated with me through the chat box, which was time consuming, and often resulted in unclear instructions. All in all, I found ProctorU's interface and customer service leaving a lot to be desired. I would rather take the GRE in person at a testing center than have to use this poorly designed company again. I strongly encourage ETS and the GRE to partner with a more capable and professional service in the future.

Endless technological issues; disconnections, software issues. Then i was accused of cheating on my 200$ GRE exam and my results were nullified without an explanation. Words cannot describe my disappointment and lack of confidence in this service.

AWFUL This is an awful service. I have been waiting for over 1.5 hours now to take my exam. I was never told you could only use one screen - my laptop is connected to a monitor screen with a cable (pretty common set-up) which is not allowed for some reason. The 'help' / representatives are extremely slow to respond and not at all helpful. I should not have to take an exam in such a stressed condition that they have forced me into.

I don't know the proper title, but she was the monitor of the exam. I had to remove diplomas and certificates that had nothing to do with Real Estate. After picking up the monitor and going around the room, she still refused me to take the test. This is a business office and not a Prison Cell. Real Estate, one does not have to be so Gestapo. The actual job will weed out the weak or sliders. I've taking Federal exams via computer, with no Gestapo behavior. They say a thief always suspects everyone is stealing, so maybe this group is a accumulation of cheaters. It's not so much the act, but the rude and hostile method of communicating their suspecting behavior.

shockingly bad, never even got so far as to connect to anyone to take the exam. wasted so much time waiting, I can't believe this company still exists for all the bad reviews! SHUT DOWN NOW !!

I spent two hours trying to get the service to work. If you are a university please choose another service. I did all of the checks beforehand and had everything ready to go, which also took considerable time. the utilization of this software and program by institutions demonstrates a severe lack of consideration and valuation of student time, and further, their right to technological privacy. I have taken online proctored exams before through other programs and never had such a terrible experience. The one highlight is that every employee I worked with whether it be a proctor, customer service agent, or technician were all very kind and did, what I can only assume is at best a lackluster job, incredibly well.

The Proctor I recieved today Naronda K. was absolutely useless and very inconsistent with his companys procedures. Tried to tell me I was not being compliant when I was complying with the procedures as well as I could. Very disappointed with the service and overall rudeness of this proctor, I will be contacting my university to reccomend never using this product again due to how disrespectful and inconsiderate this experience was. My other experiences with proctorU have been satisfactory but unfortunately the rudeness of Naronda K. today has completely changed my stance on this company. This person definitely does not have the etiquette to work in a invigilating company. Would never trust him with access to my computer.