Go ProctoruReviews of go.proctoru.com

Quite simply the worst and most impractical program to use when sitting an exam that requires you to draw lines from a plan. Nothing and no one prepares you how to use this functionality. I was kicked out of the second part of my exam and whilst the operator was somewhat helpful trying to rectify the issue, the timer had already started and I was losing precious time. I had only minutes to spare upon completion. This caused unnecessary stress and panic. I do not understand why time was deducted when I was not actually taking part in the exam at that time. Do not recommend.

I believe this is the first time I will leave a one-star review on any good/service. I have had nightmare experiences with ProctorU mainly stemming from problems that would not let me access my tests and technical support being close to useless. There are awful proctors here and there too which make the whole process too horrible. If any institution reads this review, please consider contracting other third party similars that are not as awful as ProctorU is. You will save students a lot of headaches. Oh, and for the love of god, please let it be clear that you cannot take the test if you are using a laptop with a second monitor for instances such as a broken screen. They don't make it clear and is an overall mess.

I am a US-based post-grad student, and my experience with ProctorU was among the worst of my life. I thought it would be safer for me to take the GRE at home during the COVID-19 pandemic, but I would rather take my chances with the virus than deal with another rude, ruthless Indian proctor. He took control of my machine, ran scripts, checked my settings, relentlessly asked me to show him every angle of my room including under my desk, interrupted me during my test, and generally left me feeling completely violated. Worst of all, I was locked out of my test during a break, presumably because I stepped out of view of the camera to go to the bathroom. I rescheduled my test at an in person testing center, because I would literally do anything other than deal with these awful subcontractors again. ETS/GRE should be ashamed of themselves. Other standardized tests often only require you to keep your webcam on during the test, which is far more reasonable (for example, the CASPer).

Let me tell you about my horrible ordeal with ProctorU. I live in Canada and currently there are wildfires in my area so I might have some connectivity issues. I used three different computers, data everything I could to use the site. I finally got a strong enough connection six hours later. I called multiple people, the stupid chat box had me speaking to numerous people (ONE GUY EVEN LOOKED THROUGH MY EMAILS WITHOUT MY CONSENT). In that time dozens of people had access to my computer. How invasive is that? So I get through all the checks, I'm all good to go. At this point I am using a computer directly connected to a modem. I'm in the middle of my exam and I keep getting interrupted by web cam issues now. I literally did a security check, I obviously don't have any materials near me or around me. The people keep interrupting me, I can't write my exam because they need to fix the issue. And then one guy said he had enough and said he's going to log me off. He even deleted my answer to a question. Mind you I am HALF way through my exam after 8 hours now of this ordeal he cancels my exam. I am absolutely gutted. I urge anyone reading this to never use this site. It is horrible the customer service is no help. I had major anxiety, my privacy was violated and I couldn't even finish my exam that I paid $44 dollars to write. ProctorU is an unethical, disgusting company that should not be supported.

If I could assign a NEGATIVE Rating I would and I don't undertsand why any reputable post secondary institution would use this program. I am a graduate student currently working in East Asia and I booked my final exam for my Masters Course, did all of the system pre-checks and all were good but when I tried to start my exam if got to a point where it seemed to stall and the online chat help was absolutely useless. I couldn;t call the 1-866 help line because of the time difference and geographic location I am in! I STRONGLY RECOMMEND AVOIDING THIS PROGRAM IF AT ALL POSSIBLE!!!!!

My hope in writing this review is that people who are considering any program that uses proctoru will contact said program and say they won't enroll unless there are other options. I took two classes in a Masters of Data Science program, each of which had a proctoru final exam. Both exams were awful. The claims proctoru makes about which platforms it supports are false. I have an up-to-date computer with the latest version of a browser those liars say should work, but it was unstable from outset. Also, you have to give up total control and access of your computer to an anonymous stranger in a foreign country. The intro video proctoru has on YouTube is very deceptive. They don't cover many of the required steps to have things ready for the test... maybe because if people saw how invasive their crummy platform is, they would balk at being subjected to it. They blame the user's connection and computer for any and all problems, but I have no trouble using my laptop and connection to have full two way video and audio streaming with multiple browsers and apps running. Yet according to proctoru, simply trying to take a test is more than my connection can handle. The "support" people during the exams are incompetent. Their solution is usually to keep downloading the browser plugin and restart everything. Try going through this every 5 minutes in an exam, including having to rescan your exam area, and see what it does for your concentration. One proctoru tech tried to solve their problems by downloading the chrome browser onto my laptop. She didn't ask my permission or anything. I stopped her, so she reinstalled the plugin and I had another 5 minutes of exam time. I asked to have the clock reset some for all the time they wasted. They would not answer. Like many others, proctoru did not reset all the system changes they made when I was done with the exam. Avoid any program that uses proctoru.

My main complaint is that I am still locked out of safari months after i took my test. Also the proctors suck and there ruled make no sense. I just want to use my safari again and they dont know how to fix it

They are the absolute worst. I have twice now had to wait over an hour for a proctor and then when I tried to reschedule they charged me again. The customer service sucks. Everything about ProctorU sucks. Get your act together. Many schools are requiring that we use Proctor U so I need it to work.