Go ProctoruReviews of go.proctoru.com

I had to use ProctorU for my algebra exam. My first proctor, Janine, connected to my computer and without any prior warning started closing out 100s of tabs I had saved for research for my job, and then closed out a document I had open, also without warning, and hit "Save" without my consent--this file was something that was saved on another computer, and she completely wrote over the file -- I lost about a months worth of work because of her. If she had given me any warning, I would've told her NOT to save the file. Secondly, Janine wouldn't let me use a blank pack of paper to write on, she said I needed to use a flat surface. This caused me to have to move to another room, and my laptop died in the process as I had just plugged it in. Then, Janine disconnected and my session ended before my exam even began. Then, I tried to reconnect but had technical issues: I spoke with 4 different technical support advisors, no one could solve my issue. I ended up only having about 40 minutes to take an exam I had 2 hours allotted for. I spoke with support for over an hour and a half. Their support staff seems to have very little knowledge or training on what to do or how to fix issues that should be common for them. Because of their little knowledge on technical issues, I didn't have enough time to finish my exam. I am scared to see the grade.

Terrible. Rules change from proctor to proctor and exam to exam.

I used 6 different computers (2 of which were less than a year old) and they had trouble connecting to all of them. Technical support is no help. They are a waste of money and time but with online schooling I have no other choice.

Many bad experiences with this platform, from technical difficulties that take over an hour for them to solve, to false accusations of cheating that don't even make sense, but this recent experience takes the cake. I had an exam today after having a stroke 2 days ago. Obviously my wife is paranoid about the idea of leaving me alone for 3 hours even though I told her I'd be fine, I fully expected that she would peak her head in the room at some point to make sure I was alive. I told my proctor beforehand about this and that she may peak in for a split second at some point. His response - "nobody else is allowed in the room. There is zero tolerance". Just had me dying laughing inside at how ridiculous these people are.

HORRIBLE!! It doesn’t take MOST computers, something always needs to be updated to proceed. They literally made me rearrange my room, I had to move a HEAVY FISH TANK OFF THE TABLE. I moved so much we lost connection. & I MISSED MY TEST!! My test was scheduled for 11:40, it was a 32 question TIMED test due for 3:00. first they wanted chrome updated, then I had to download links, then it was “fixed”, then they went through my apps & deleted some, then rebooted my computer at this point its been 2 hrs it’s pass 3:00 I got an F. HORRIBLE service, I was passed through 3 proctors & 4 technicians. Lucky my professor let me take it after this debacle

Why are you even still scrolling through reviews you should know that its bad by now. Honestly I don't know how a class action lawsuit hasn't been filed yet.

Hi there, I was recently taking an exam with you guys, my technician was Jose P. I understand that your guys's protocol is checking the surroundings, but when I am told to move pieces of clothing, that is ridiculous. I had moved my blanket up to cover my chest more and the proctor got mad and asked if it was a jacket. Then, when a small noise is heard he stops the test and makes me recheck the room. Again, I understand, but here is the kicker. I was moving my lips to understand my exam a little better as I am dyslexic with vertigo and have a very hard time reading sometimes, I am told that I am not allowed to speak or move my lips at all during the exam. That's not all either, but that is so ridiculous. You crossed the line when I was told not to move my lips and ruined my test for me. Then it gets unsent, because I had left! I am very upset and I was very uncomfortable during that hour. Even more upset that I had paid for that. I really would like my money back. Thanks. (This was my email to the customer service) Telling me to remove articles of clothing and going through my closet, and making it to where I can't understand my test. This was disgusting and set up for failure.

Completely unreliable - service rep could not connect to the internet and disconnected me from my test. Service rep also did not speak conversational English. Poor direction from the start They also froze my computer and removed my ability to access it even after the test abruptly ended