Go ProctoruReviews of go.proctoru.com

This has been the worst experience ever. Tried 3 times to take an exam. Keep changing proctors and support doesnt know what they are doing. I suggest you stay far away from this platform as it sucks. Will never recommend to anyone.

Words fail me in trying to write a coherent review of PROCTORU and their dreadful platform. I will try to be brief in my condemnation of of their utterly non- user friendly product. I am in shock and disbelief that any self-respecting company acts in such a high-handed manner. I had read the opinions on TRUST PILOT, was aware that 99% of respondents rated ProctorU as 'BAD'. However, like most reading this, I had no other option. Of course I write from my own personal and painful interactions with PU over the past two days. However, asstated, I had no option but to use their disjointed and disrespectful method of administering a couple of tests. The experience was between a nightmare and a farce! Firstly, I was scheduled to sit my 'exams' at 09:30hrs GMT, yesterday. I signed in to their 'system' at about 09:10 and ran their 'Equipment Test' . I received a Congratulations! message telling me that my computer and software were approved and that the tests could proceed as scheduled. Be warned! It didn't happen because the 'clowns' at ProctorU could not remotely access my computer! They blamed everything except themselves for the problems. Trying to communicate with ProctorU was , forgive my bluntness, -me, like trying to suck diarrhoea through a wet sock! There was nil sense of urgency, on their part, and even less empathy with my predicament . After about 3 hours of futile appeals for help, my 'exams' were rescheduled to 07:00 hrs GMT, today!!! I had expressly 'asked' that ProctorU ensure that they could acquire remote access to my computer before inflicted the same 'torture' on me today. They ignored my requests. Yep, you got it, Again, this morning, they claimed for about 2 hrs plus that there was a problem with my computer! I knew the problem was at their end . !!! Remember, my re-scheduled test was at that stage , hrs past! More blaming my computer for their inability to resolve a simple technical issue. I was then passed from 'chatbox' to 'chatbox' and from 'Billy to Jack' and back again, and given more and more ludicrous excuses for their lack of knowledge. I will demand a transcript of all my dealings with ProctorU. Eureka! after about another 4 hrs of listening to the various 'difficulties' they were having, they miraculously were somehow able to now get control my screen remotely . So far, so bad! But it gets even worse. When PU 'unlocked' the exam screen to me I was stressed out, tired and had lost all confidence in PU and their claimed 'Supports', especially on the technical side. About half way through my first paper, ...and without warning, ...these... people, disconnected me, claiming that their video link was not working! I had to phone ALABAMA, USA, and request that they re-establish their broken link and add time to my paper. The latter request they refused, saying that they had saved my work and that there was no loss of time!!!!! When they once more sorted their problems I was presented with a half finished piece of my work. I was expected to be grateful for their 'efforts' and to ignore their tactlessness and lack of respect and understanding? I completed my exams despite the outrageous and hopelessly badly managed, badly trained, badly administered ProctorU . Caveat emptor! I will lodge an OFFICIAL COMPLAINT about spending nearly 40 hours dealing with a company called ProctorU that is clearly unfit for purpose. 99% of people are not wrong. WARNING: I am aware that many of us have no option but to interface with ProctorU. However, It is time that each and everyone of us to put pressure on our respective schools, colleges, universities etc to STOP USING ProctorU!

Horrible online experience and was unable to do the online testing because their technology wouldn't work. Tried 2 different times, all three major browsers, etc, and continued to have issues. Had to cancel and use a different method.

Frustrating, and not a service i would recommend or wish upon my worst enemy! I don't write reviews, and I know people are usually only motivated to write after a bad experience, but even when ProctorU worked, it sucked. Being passed around for 2 hours, constantly told my wifi isn't strong enough, when I'm on one of the best connections in London. Somehow I'm expected to find new magical internet connections that are just waiting to be connected to without any security parameters. The service is inconsistent. I was able to complete one exam, and then for the next, told my connection and laptop weren't sufficient all of sudden. All of this on the day of the exam, forcing me to reschedule, for which it is somehow my fault, and I need to pay. I work with Learning Partners. If I ever hear ProctorU being suggested as a corporate solution, based on my experience I can not recommend this platform. And for clarity, I'm not having a go at the actual Proctors, however I think they've been given a garbage tool, and a garbage set of support procedures.

Proctor U is absolutely terrible. My school uses them and they've been nothing but problems. I live in a rural area and their security settings are not adjusted for people who live in a rural area. My very first exam there, they refused to work with me and forced me to reschedule multiple times before my school ended up proctoring me. They kept insisting it was me. Telling me to get another computer (because I can just magically do that), told me to plug directly into the internet, and told me to shut down video games (when I repeatedly stated we are not a gaming house.) They refuse to listen to their consumers. This caused me to find another location to take my exams in. Unfortunately, this started in the beginning of the pandemic, and most places were closed. I found a library over an hour away in which to take all sequential exams at. Proctor U also did not like this location for a comprehensive exam, and kept repeatedly stopping my exam for this reason or that reason, which took over 30 minutes of my exam time and added undue stress to an already stressful situation. Additionally, they also like to take their sweet time to even connect me TO my test. Many of the proctors are on a high horse, yielding their "power." I had yet another unpleasant experience with them today, as exams were scheduled on a Sunday and a holiday Monday, so no libraries are open. Over an hour later of absolute and complete nonsense over my internet yet again, I was unable to take my exam. I was fully prepared for this exam, but now again I have to have undue stress because of this horrible company. It is overall an unpleasant experience and I absolutely would not use them if I had another option.

Aside from the fact that being watched like a hawk during an exam can only lead to more stress, my 2nd proctor (I took two exams across 2 days) took almost 30 minutes to complete the initial check in and get me into my exam and seemed completely oblivious as to why I might be eager to speed things up and just start my test. She kept disappearing for 2-3 minutes at a time, not moving my mouse or typing anything. I didn't know if I was supposed to do something? If one of us was having technical issues? I started my exam so flustered and it was 95% as a direct result of ProctorU's obvious incompetence and lack of care for the students using their platform.

Absolutely awful company - no body should do business with them. Terrible invasive gestapo tactics with ill trained barely english speaking staff that are unable to handle the most basic of IT setup. Joke of a company

Absolutely atrocious platform, after sitting 7 exams through them i can truly say that I've never been able to smoothly run any of them, the last exam could not be set at all because of the proctor I was dealing with. A disgrace for the high rate of inefficiency and ability of creating problems in delicate situations such as exams