Go ProctoruReviews of go.proctoru.com

awful experience had an exam sch. at 8:10 finally got connected with someone around 8:20 spent 15 minutes doing a room check for a open note quiz? ended up they had a error on their end the guy tired for over 30 min to fix he couldn't so he tld me to connect with someone else at 9:50 I finally gave up because I had to go to work. this program is awful and so is response times

I wish I could give ProctorU -1,000,000 stars. Literally in tears trying for over 2 hours to work with their "tech support" to fix "connection issues". Was told my camera kept freezing on their end. The camera was working FINE on my end. I had to reboot my computer several times, chatted with over 4, maybe 6 support agents just for them to tell me everything was working fine, they'd reconnect me to my proctor, just to get told they have to cancel my session and I'd have to reschedule. BUT if you have to reschedule, you get charged out the @**. Not to mention if I am not able to complete the exam, which is worth 40% over my overall grade, I FAIL THE ENTIRE COURSE. I am convinced that this had nothing to do with MY CONNECTION SPEEDS as they were all tested and came back above the threshold. I tested my equipment prior NUMEROUS TIMES, everything checked out. I didn't even buy my school lap top until I verified it was compatible with all systems I would be using once starting online classes, including the COMPLETE JOKE that is ProctorU.

I was gonna put 0 if I could. I almost missed the exam because of your incompetence to test ALL software needed to take the exam. It's not very hard really: Guardian browser & logmein. I thought the prereq test was gonna be my issue as it was falsely reporting ram usage 99% when it was 45% but then logmein didn't open at all! What a joke

I had a bitter experience with Proctor U. The proctor ceased my exam stating that I did not maintain the camera view. But as a student, like a video call, you don't have any option to see your camera view. Additionally, she (the proctor) could've informed me and given a warning. The way of conducting was so poor, the proctor interchanged once, and the noise from the proctor's ambiance disturbed me as well. However, I accepted those distractions. Finally, without warning (for not maintaining the camera view), they ceased my exam which was very important to me.

This company is awful, they are as rude as possible, made my exam 10x more stressful, started making changes to my computer settings with no discussions or permission requested. Stated that a standing desk is not professional or acceptable, so I had to then use my toddlers child desk and chair with knees up to my shoulders as only way to sit in my study for exam. Appalling service from start to finish and there was no customer service or pleasantries, I was ignored but expected to answer questions immediately, any time I said I didn’t understand could you explain I was asked the same question word for word but louder. This company is awful. Stay away and use anyone else!!

The only way they can improve is stay off the web.I tried to get to my exams and for 8 days they cut be off each time. They last time I logged on it was 2.5 hrs. trying to get a proctor. They said at first my speed was to slow and I said no way. I changed to a higher speed internet when I said that when they told me my camera was not working again I called BS now they said it was ok then they said my speaker had something wrong and then it started workin. This was the third computer and this one was brand new. I had a computer person check it out after I bought it and everything was to spec I told them. after 2.5 they told me to start exam. The exam came up and said exam over because of time limit. And this was my last chance so the company fired me. Because I had only so many days to take exams. I hope no one has to go thru something like this. So they cut me off and fogot to release my computer. So I had to do a hard shut down.

support and help desk technicians are useless and rude. They don't even know what they're talking about and two of them ended the call without even saying anything

What went wrong everything - I was already stressed about the exam but it took forever for me to take my exam. It was very frustrating, I will never take another online exam w/ proctorU again