Go ProctoruReviews of go.proctoru.com

HORRIBLE AND TRAUMATIC EXPERIENCE. Because of this company’s straight up incompetency and lack of systems, and quite frankly lack of care for their customers and possible issues with wifi and outsourcing, I didn’t start my first exam until 2 1/2 hours after my scheduled start time, no fault of mine. (Scheduled for 9am MST, started 11:18am MST, after waiting 30 mins for a proctor, being passed around, told there were tech issues on their end etc). This made me late to start my next exam that I had scheduled after the first one….i didn’t even get to start exam #2. Additionally, when I was on question 92/93, I was booted out of the testing system and told my “camera was off” and from there they couldn’t log me back in, so I completely lost my whole test and then couldn’t even start my next one. I could feel any hope I had in this company and this proctor restoring my test leaving second by second. She had no idea what she was doing. I was passed to about 3 proctors and so many different “technicians”, it was ridiculous. Couldn’t keep it straight. I had my room checked twice, wasting even more time. I own the best top of the line computer/equipment and have high speed internet that never has problems so it wasn’t an issue on my end. Awful. Painful. Disappointing on so many levels. I studied so hard and was ready for these tests and they truly made it a horrible day. I will NEVER use online testing in this fashion again.

My ProctorU experience has made every “lockdown browser” type of application a dream that I would take any day over this horrendous excuse for a proctoring service. My first proctor sent me over to a new person, who thought I was done with the exam that I hadn’t even started 20min into my session. He proceeded to make me go through the agonizing room-check that I already did with the previous proctor who left. He couldn’t even figure out how to get to the exam, would have me do it, and then got the password wrong multiple times to the exam. After finally getting into the exam an hour later, I went about it, and when I was finished, I verbally mentioned that I am done and will be turning it in. It took him like 10min to respond saying “hello hello you there?”, as if I wasn’t the one who was trying to get his attention first. Aren’t they supposed to be sitting at the computer proctoring the whole time, how does it take so long for him to respond every time? The communication was garbage. As I was narrating what I was doing to turn the exam in, it still took him minutes to respond. I could only imagine that he wasn’t actively at his computer the whole time. Once I finally had it turned in, he said we couldn’t disconnect until I filled out that questionnaire to rate the proctor. I asked if I could do that after I disconnect, because how is it fair if he’s watching me rate him? So of course, I couldn’t write how awful of a proctor he was, because there was an imbalance of power as he watched me fill it out. For all I know, I rate him badly, and he screws me over. I begrudgingly just chose the “satisfied” option. I really wanted to write an entire essay, but I could not. Absolutely horrible experience, and I am not looking forward to having to take another exam with this. I will not be doing another class that requires this kind of testing. I rather sit through a 3 hour long in-person class, a few days a week, than ever do this again. I would even rather sit right next to a teacher as they watch me take an exam in-person over this mess. I can only hope I perform decently on the exam, considering, I am literally too mentally exhausted before even taking the exam from just the agonizing setup of the whole thing.

Unbelievable the worst experience I have endured in my entire life for an online service provider. Total disrespect for the human condition. This is my third exam proctored by ProctorU. The first proctored exam terrible, a completely disrespectful person but well after 25 minutes I was able do the exam. Second was ok they took 5 minutes and I could do exam. Now the third one is tale of madness, hence my review today. I wasted almost 3 hours of my time and could not actually do the exam. They insisted I could not use a second monitor with "display only on 2" set.(I had used the exact same set up on previous two proctored exams by ProctorU). I then switched to my laptop only screen, but my camera is on the bottom of the screen of the laptop. I started the exam and then this person starts to speak "I can't see you, move your camera." I closed the exam and after another hour of complete madness I end up with my initial set up. Well guess what when I start the exam I had only 60 minutes left, they didn't reset the exam. I then tried to speak in chat no one was there. I did a reload of the "Guardian Browser" and another person in chat. I just closed it because I was in a total nervous breakdown. Now I have a message "Test attempt was not finished" whatever that means.. Criminal behavior as the experience is so bad it makes you depressed. I worked so hard for the exam and got it all ruined by these people. Shame on you #Mulesoft #SalesForce for working with this company.

I wish there was a zero star. Wasted a whole week trying to figure how this works in vain. Thanks for wasting my time!

Absolutely terrible 0 stars. Wasted 3 hours of a Saturday night trying to take an exam. Being transferred back and forth between techs. Just for them to say the same generic reply and take control of my mouse. Then everything looks good on our end.. I go to take exam and the same issue they can’t start it. Terrible.

Difficult to use and frustrating. Professors still use it though

Not only did I waste almost an hour of my life hoping that Riza G. would troubleshoot my laptop and just test my audio he did literally nothing. When I say nothing, I mean NOTHING. I watched him just move my mouse around, preview my current tabs and when I asked him if he checked my computer and the audio because I didn't see him go into my settings or do anything, I had no response. Then I asked again and he typed in "Speedtest by Ookla and then ended the session immediately after without any confirmation. Keep in mind THAT HAD NOTHING TO DO WITH WHAT I WAS ASKING FOR HELP ON. What ever money that you're spending financing this outsourcing agency, it is an actual waste! Also, I don't know if this has to do with anything but I spoke with someone on the phone who directed me to this chat and he had me add "HD" to the end of my name which I already though was weird and maybe is correlated to the lack of performance demonstrated today.

Absolute dog crap! Can't reconnect. Freaking hated every part of it! Couldn't write my exam. Won't refund my exam fee. No one who has seen "The Beekeeper(2024)" movie will not freak out at what they do to set you up.