Go ProctoruReviews of go.proctoru.com

I feel like I need compensation after the ordeal ETS and ProctorU just put me through. After months of preparing for the GRE, I signed in to my test 15 minutes early to begin the check-in process. Although my computer was displaying perfect connection, my proctor told me my Internet was incompatible with the test and advised me to connect to a mobile hotspot. I'm not technologically savvy and had never completed this process before, so I asked for instruction, which the proctor provided (only after scoffing at my ignorance). I tried to enable the hotspot on my phone, but I was notified that it had to be purchased through my Internet provider. I asked the proctor for extra time, which she granted, and called my provider. What ensued were thirty minutes of agony as I waited for a representative to answer my call and attempted to troubleshoot the issue. Finally, I was able to purchase and enable the hotspot; I went back into the ETS server and told my proctor I was ready to begin. At this point, she'd disabled her microphone and began sending me automated messages that said the connection issue hadn't been resolved and my opportunity to test had passed. I continued messaging the proctor and receiving the same generic responses until finally, I asked to be connected with a different representative. I felt like the proctor was lying about my poor connectivity, especially since the hotspot was showing full bars and the system check screen didn't show that anything was awry. At this, the proctor terminated my session--a nonrefundable session, mind you. I then contacted ETS, thinking they'd connect me with a proctor who could offer a second opinion and perhaps begin my test. Nope. I was told to email ETS, who will supposedly open an investigation. I doubt I'll see my $220, and at this point, I only hope I can drive two hours to a testing center without ETS telling me I have to wait before "testing" again. Do NOT use this service. The proctors are apathetic, negligent, and incompetent. I've spent six months studying for this test; I followed all of ETS's guidelines, which included downloading an app to check my computer system weeks prior to the test; I followed the proctor's instructions perfectly and was still disconnected from the testing server. Taking a test through ProctorU is not worth the blood, sweat, and tears (literally).

Invasion of privacy. This proctor interrupted me 20 times, just took over the mouse, then the computer screen went black. Tried to log back in, couldn’t as still controlling mouse. And then proceeded to go into the Notes part of my Mac to communicate with me as the chat box had crashed. Finally at 1.45am I said I’d had enough and want to stop, she just said continue, continue finish the exam. Bawling my eyes out wondering if the passwords in notes had been compromised. Horrible

My proctor stalled for 25 minutes in the pre-test part, demanding to see the entire room after all corners were visible in the clear photos I had already provided. She told me that the photos were blurry, but I had looked at every photo before moving on to the next photo and all corners of the room were visible and the photos were clear. She also told me my ID was blurry, but it was clear on my end. She told me that my school requires that I show her the room twice, which I know is entirely false because when I've told the school that I was required to show it twice, I was told that was not a requirement. The room I was in was completely empty except for the desk, a lamp a bed and me. It should have been quick and easy. Instead, the proctor dilly-dallied until I was completely fed up and I'm pretty sure I failed that test completely. I paid for same-day testing, and I feel like I paid for the "privilege" of having someone sabotage my success. If I could give 0 stars, I most definitely would. She also closed the feedback box before I could write anything.

Using ProctorU is absolutely tragic. On top of the pressures of sitting an exam, expect to sits for an hour waiting on technical support. On each occasion I’ve used Proctor I’ve had to complete the login and pre checks multiple times. The program is hideous and their service is slow and frustrating. I recommend to all universities to avoid at all costs.

I was stuck on the stupid Guardian browser for an hour saying "loading". When I called technical support they sent me a link that I had to pull up in another browser and had to allow full access to my computer. Once I was in she said I should continue with the support technician via the ProctorU chat. So I did he was rude and took forever to respond. Then comes back and says my computer wasn't allowing my camera to be accessed. Which was confusing to me cause when the tech support on the phone had me log in via the link, the screen popped up with my camera and told to allow for recording. So the entire time I was on the online chat it was recording me. Then he said that he had to restart my computer. When I questioned him, he got very rude and said "can I restart ur computer now" then he restarted my computer. My computer took longer than usual to turn back on and when it finally came back up it wouldn't accept my password to log back into my computer. I had to reset my password 2 times til it finally let me back in. This crap is really shady and wish I never went this route to take my placement test!

terrible proctors. id get more help from roadkill on the side of the freeway

I need to book an exam but the link won't bring me anywhere. I talked to support and all they said was they can't see my account or details I provided (pretty sure it's a bot and not a real agent as well) and then closed the chat instantly.

Please find someone else to use ProctorU should not be able to hold up peoples time and money this way If you are an online university please do not put your students through the hassle because I promise you they will not help. Proctored exams are essential to passing your courses and when you cannot take them that holds up your life the technical support is non existent with these people