ClaroReviews of go-claro.com

HORRIBLE SERVICE! THERE IS NO CUSTOMER SERVICE. 03/25/26 received my device tried it much too painful for me. Immediately put a request for refund/return because there is a 14 day return window. Day 9 of daily emails with no response. I wish I saw all the negative reviews before my purchase.

Horrible. They sent me old oil bottles. The boxes are faded and one opened so oil got everywhere. Even on the machine box. I have not opened the cupping device but very annoyed so far. Also did not get the gummies I was promised. No one picks up the phone and they do not provide any other way to contact them. Total fail for this company.

Everything went wrong… never received my order. They said it got lost at customs, asked if I wanted a refund or resend. I actually said resend. Never heard back for months then the email said ooops looks like something went wrong and said they would resend the order which I have yet to see. That was 6 months ago. I was suppose to have a zoom with a personal coach on how to properly use the claro and surprise surprise no one showed up to the call… I’m saying it’s a scam. They took they money but I’ve never seen the product or the refund

This is the worst company I’ve ever had to deal with. It’s been almost 2 months and I haven’t received my package and I can’t even get a reply as to refunding my money. I’ve sent numerous emails and left a bunch of messages with no response. This is the worst company I’ve ever had to deal with by far.

Update: Melanie's response suggested I only contacted her 1 time, I actually emailed her 6 times before this review, left her a voice mail, 1 email to the get-claro, all with no response. Since she responded to this review, she hasn't "reached out" as she said and I have again emailed her 3 times, 2 more emails to get-claro, and no response. So.. I have changed from Poor customer service to NO CUSTOMER SERVICE- unless the carrier pigeon arrives with the message soon. I used this machine a total of 3 times and my basic cup cracked and broke. I have reached out via email and phone numerous times to get a replacement cup with no response. I wouldn't recommend this product due to lack of customer service if a problem should arrise.

Update: Customer service emailed me back and evidently there was a communication problem and they did not receive my emails. They did now refund me and honored the guarantee so I’m satisfied and am changing my initial review. Terrible customer service. I️ do not like the device it is extremely painful. I️ cannot even glide on the lowest suction power without it sucking up my skin. I️ have been trying to return now for 3 months. This is a scam. Do not order as there return policy is fake and the intends I️ get is “try this try that” I have tried it all. Such a big waste of money and terrible customer service!

UPDATE : Claro Cupper stopped working after one use. I've now sent 9 emails since early December 2025 to go-claro and get-claro requesting a refund - NOT ONE reply. This company is a SCAM - DO NOT BUY THEIR PRODUCTS.

I have bought one Claro cupping & it's not turning on. I have requested a replacement many times& I haven received it. Very bad customer service. They are scamming Don't buy from them 😡