Robin
Extremely painful & guarantee policy is fake
Update: Customer service emailed me back and evidently there was a communication problem and they did not receive my emails. They did now refund me and honored the guarantee so I’m satisfied and am changing my initial review. Terrible customer service. I️ do not like the device it is extremely painful. I️ cannot even glide on the lowest suction power without it sucking up my skin. I️ have been trying to return now for 3 months. This is a scam. Do not order as there return policy is fake and the intends I️ get is “try this try that” I have tried it all. Such a big waste of money and terrible customer service!
Response from ClaroJan 19, 2026
Hi Robin, I'm very sorry to hear this. However I never got a reply from you to my email November 5th where we were discussing your return. I've sent you a mail, and I'm happy to come to a solution you're happy with :) Kind regards, Melanie Team Claro