Freddy
Services with good prices but terrible support
The service seems good with reasonable prices, but the ticket support is incredibly slow. I tried to sign up for a service, but they never responded; they just sent me this message and closed the support ticket. --------------------------------------------------------- We are sorry for the delay. Your ticket was delayed because we are facing a large number of support requests at this time. We are processing them one by one ASAP. Your ticket will be attended to by one of our support staff soon! We apologize for any inconvenience. --------------------------------------------------------- Live chat is useless; they use AI without providing concrete answers. They used to use humans for this task.
Response from GNOME IT SOLUTIONS LLCMar 22, 2026
Hi, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced around November 2025. At that time, we were undergoing a system upgrade, during which some tickets were unintentionally hidden. This caused delays in our responses, and we regret that your request was affected. The issue has since been resolved, and our support system is now functioning normally. We are continuously improving our processes to ensure this does not happen again. If you still need any assistance, please feel free to reach out — we’ll be happy to help. Thanks.