Gordon G.
Use the Template
I love using GMRtranscription.com primarily because of the fast turnaround time as well as the ease of uploading my audio files and downloading my transcripts. Recently, I lost one of the emails with a transcription. I was able to log back into the system and still retrieve the archived transcription. My opportunity for improvement aligns with providing a template. I now routinely provide a template for the transcriptionist to use when completing his or her work. Most of the time, my transcription is returned using the template. But not always. A consistent use of the template (including the template header) would help me on the back end processes after receiving the transcription. Thanks! -- And I will still continue using GMR as well as recommending the service to my students and faculty colleagues.
Response from GMR Transcription Services, Inc.Mar 31, 2015
Hi Gordon, I appreciate you taking the time to share your feedback with us. Happy to hear about your great experience. We have a special instruction box on the backend of the site where our clients upload their audio, and you can include any special templates you need for us to follow there. We always reference back to the special instructions box when we check the transcript in the proofing phase to ensure that we're following the right template to be convenient for our customers. Hopefully this clears up any confusion. If you have any questions about this matter, I'd be happy to answer them: [email protected]. Thank you for an outstanding review. Sincerely, Beth Worthy, Director of Operations