Purchased a silver Trump Mugshot coin on 10/28/2023. Never heard anything until I got an email in 11/10/2023 asking me to review my purchase, which I had not received. It is now 12/13/2023 and I have not heard a word from them. Not an apology. Nothing about it being delayed. Nothing. As of today it still shows in stock on their website but I can assure you, they are not in stock. Beware of this fraudulent company.
Response from GMRgold & Bullion Box SubscriptionsDec 13, 2023
The Trump Mugshot Project produced a volume of orders that overwhelmed the entire system set in place. GMR Gold sent multiple mass emails advising of the delay to the tremendous amount of orders that are still being placed. All of the orders will be fulfilled and new orders back on schedule within the next 4-5 business days. We apologize for the inconvenience and will happily refund any orders that clients request.
BC
Bc
Buyer Beware
purchased trump mugshot coin on 10/27 and as of 12/12/23 have not received item despite the item showing in stock. The only update received from GMR is "Each coin is hand-poured and made-to-order by an artisan silversmith, which has caused a delay in shipment beyond our normal 15 business days. Oh and the emails asking to leave a reviews on items i have yet to receive. No product updates, bad customer service, zero star company...buyers beware before padding the pockets of a company that doesn't deliver. Oh and Website is showing in stock. ***update - after review posted, I was contacted by the president of GMR. He said shipment was coming in & my coin would be out the next week. I received the coin on 12/18 as he said. I get these are hand poured artesian coins, but if I didn't tell you it was a Trump coin not sure you would be able to determine is was by how it came out, but end of the day silver is silver & coin was finally delivered.
Response from GMRgold & Bullion Box SubscriptionsDec 13, 2023
The Trump Mugshot Project produced a volume of orders that overwhelmed the entire system set in place. GMR Gold sent multiple mass emails advising of the delay to the tremendous amount of orders that are still being placed. All of the orders will be fulfilled and new orders back on schedule within the next 4-5 business days. We apologize for the inconvenience and will happily refund any orders that clients request.
DJ
D.j. B.
Don’t order from GMRgold
I ordered a trump silver coin on Oct 27th 2023. At the time of order the site stated it could take up 15 days for delivery. On Nov 22nd 2023 I received an email from GMR that stated (due to overwhelming demand we are experiencing some shipping delays. Our Trump coins are hand-stamped and produced in the USA! We value your business and will get your order to you as soon as possible.) Today is Dec 12th 2023 and besides email excuses and a phone call where the Customer service person stated that since DC Drano did a special the orders were a lot more than they expected. I have still not received my 1oz coin that was over priced to start with. The value of 1 ounce coin is around $26 and the coin cost $45. I explained this to customer service agent when he tried to sell me more of the same coins right after I had just complained about not getting my initial order????? No coin, no offer to return my money! Go somewhere else for you precious metals.
Response from GMRgold & Bullion Box SubscriptionsDec 13, 2023
The Trump Mugshot Project produced a volume of orders that overwhelmed the entire system set in place. GMR Gold sent multiple mass emails advising of the delay to the tremendous amount of orders that are still being placed. All of the orders will be fulfilled and new orders back on schedule within the next 4-5 business days. We apologize for the inconvenience and will happily refund any orders that clients request.
SM
S M.
HORRIBLE! CAVEAT EMPTOR!!
HORRIBLE!! Caveat Emptor!! Let the BUYER BEWARE!! Placed an order on 10/27. Was told the order would ship within 14 business days. After waiting for over a month with no resolution (despite my sending multiple emails, and making two telephone calls). I filed a dispute with my card company. Immediately I receive a notice that “part of my order has shipped”, The tracking info states, however, that a label has been printed, but the shipper is still awaiting the package. Imagine that!! Still no correspondence about the balance of my order. Do yourself a favor and purchase precious metals from a reliable, trustworthy dealer, such as SD Bullion, APMEX, etc.
Response from GMRgold & Bullion Box SubscriptionsDec 13, 2023
The Trump Mugshot Project produced a volume of orders that overwhelmed the entire system set in place. GMR Gold sent multiple mass emails advising of the delay to the tremendous amount of orders that are still being placed. All of the orders will be fulfilled and new orders back on schedule within the next 4-5 business days. We apologize for the inconvenience and will happily refund any orders that clients request.
KL
Kevin L.
Buyer Beware!
Buyer beware! During 2021, my brother-in-law purchased 91 gold and silver coins from GRM Gold at a total cost of $27,450. Unfortunately, he passed away in 2022 after a multi-year battle with ALS. Being the executor of his estate, one of my responsibilities was to liquidate his gold and silver coins. I first talked with GMR and they indicated they would find buyers for his coins. They never did and eventually stopped returning my phone calls. I then spent several months talking with dealers and individual collectors in multiple cities and states. Bottom line – after a year of research and speaking with dealers and investors, the total price I was able to secure for the 91 coins was only $8,800. $27,450 invested, sold for $8,800 two years later. An $18,650 loss!
His collection included a single gold Columbia 8 Escudo coin that GMR sold to him for $7,497 and a single gold Mexico 4 Escudo coin they sold to him for $5,104. The disease ALS attacks both the body and the mind. Unfortunately, my brother-in-law was suffering from poor judgement when he made these purchases. I do not know if GRM took advantage of him and I cannot blame them for his poor judgement but my research says they sold him coins at multiples of reasonable retail. And, my experience selling the coins seems to confirm that. As I indicated, buyer beware!
Response from GMRgold & Bullion Box SubscriptionsOct 18, 2023
Our heartfelt condolences to this family. We care about each one of our clients as this is necessary to offer the kind of services that separates us from other “mega” dealers. Our last communication with the estate of this client was June of 2022. After providing the requested information followed by no further communications, the assumption was that the disposition was settled. What happened to the liquidation of the estate is an example of why it is important to have a close personal relationship with the company that you are doing business in whatever investment area one is involved. Sadly, a dealer or dealers saw an opportunity to take advantage of a bad situation and did so by paying many thousands of dollars less than the fair market value of these 91 coins. We have forwarded these fair market value prices to the estate in the event they seek restitution. GMRgold was unaware of the medical problems this client was suffering and again are deeply saddened by the loss. In addition, our representative advised the estate that they were being taken advantage and should not sell the coins.
Doug Pullen President of GMR Gold.
AF
ADRIANA F.
This company does not allow to cancel a…
This company does not allow to cancel a subscription!!! This is my 3rd attempt to cancel! You can’t cancel on their website nor by calling to reach someone is impossible! They just continue to charge my card even after I canceled. Unsatisfied customer!! Bad customer service!!!
Response from GMRgold & Bullion Box SubscriptionsJun 21, 2023
Thank you for reaching out, Adriana! While we obsess over customer service, we occasionally fall short of our own expectations. We have cancelled your account as requested. We appreciate your feedback and having you as part of the BullionBox family!
JG
Joseph G.
Item was said to be in stock and…
Item was said to be in stock and ordered it...then come to find out it was out of stock...really wish I could get it when it is
AS
Andrew S.
I ordered gold backs a month ago
I ordered gold backs a month ago, still haven't received them. My bullion box shipping receipt says the wrong address even though i updated the new address on my account. Somebody called me to confirm the address of the goldbacks delivery so i know that those should be shipped to the correct address. In summary.
Gmr Gold order: A month late and still hasn't shown up.
Bullion Box: Still hasn't shown up and email receipt has the wrong address even though its updated on my account and has been for several weeks.
