Shara B.
Buyer beware
Buyer beware. Based on my experience, this company—and specifically my dealings with Tom—operated in a manner that I found misleading and unprofessional. I had previously done business with this company, including participating in their bullion subscription program, so when I decided to roll over a traditional 401(k) into a gold-backed retirement account, I felt confident moving forward with them. Unfortunately, the experience quickly deteriorated into a series of broken promises and unfulfilled commitments. As a result of the issues I encountered, I filed a complaint with the SEC. In response, I received written documentation indicating that Equity Trust, the storage/custodial company used in connection with my transaction, was not registered with the SEC. This raised significant concerns for me and prompted additional questions about the representations that had been made throughout the process. To make matters worse, Equity Trust charged me annual storage fees twice, despite my gold not having been in storage for a full year. When I brought this to Tom's attention, he apologized and stated that I would be reimbursed for what he described as an error. He also told me that other clients had raised similar complaints and that the matter would be addressed with Equity Trust. However, after the transaction was completed and payment had been made, communication ceased and the promised resolution never materialized. What I found most disappointing was not just the fee dispute itself, but the pattern of assurances that were never followed by action. In my experience, concerns were acknowledged in conversation but not resolved in practice. I encourage anyone considering doing business with this company to conduct thorough due diligence, carefully review all fees and custodial arrangements, and obtain all representations and promises in writing before proceeding. My experience left me feeling misled, frustrated, and unsupported when issues arose.