GM FinancialReviews of gmfinancial.com

They are unwilling to help at all. Had a total loss and a balance remaining after and they will not negotiate at all. They better get every penny they are expecting or they will destroy your credit. Will never work with them again.

I am extremely frustrated with GM Financial. I’ve had nothing but issues since I started my loan with them. Despite making my monthly payment on time, as well as an extra principal payment, the extra payment did not reduce my loan balance as expected. It was applied to future payments instead, and when I contacted customer service, they didn’t provide a clear or satisfactory explanation. The customer service team was difficult to reach, and once I did get through, the answers were vague and unhelpful. This has been a frustrating experience, and I feel like I’m paying more than I should be due to mismanagement of my payments. I would not recommend GM Financial to anyone based on my experience. Their billing process and lack of transparency have left me incredibly dissatisfied.”

I am giving GM Financial a one star but also Tomball Dodge Chrysler and Jeep for intentionally adding my name as a joint owner on the purchase of an OVERPRICED auto. I was told my son needed a co-signer and the finance company ONLY spoke to him about the financing details, instructions etc. However, after taking a look a my CR, I shows I am the joint owner. After some research I found out this is the same dealership I had to file a police report on years ago because my sister used my mother's name and SS number to purchase a vehicle. My mother was unware of this until the invoice came in her name. I called the police and several other agencies to get the car repo and my mother's name taken off and remove this from her credit report!!!!

This place is God awful. They lie to get you into a vehicle and then you give the run around with horrible communication. They do not provide or with you for any assistance should you fall on economic hard times with this chaotic economy. Miss one payment they call you a million times even if you have already spoken with a representative and they will repo your car even after making payment arrangements (if you're eligible). Once my car is paid off I'll never do business with any Chevrolet business!

I have regretted financing my car through GM every month since I signed the paperwork years ago. Their customer service representatives are rude, talk over and down to you, and will blatantly lie to you as well. One rep had the nerve to tell me that I "should be grateful" that they were willing to work with me when I had a remaining balance at the end of my loan, as if they hadn't already made thousands off me via the criminally high 20% APR! I signed the paperwork for their new terms with 24 hours of receiving it, and despite multiple calls over the last two weeks asking for an update, was told it was still being processed. In the meantime, they've gone and reported me to the credit bureau - after multiple reps told me I wouldn't be reported because I'd already signed the paperwork to get my account in good standing. So I called today to inquire about that, and was told not only do they not have any control over whether I get reported to the credit bureau, but the paperwork had been signed on their end on 10/16. So my account has been in good standing for over 10 days and I still got falsely reported, and my online account still isn't updated to allow for my first payment. They claim they will fix the mistake, but considering the blatant lack of competence I've seen so far, I won't be holding my breath. Now the credit score I've worked hard to raise over the last 5 years has plummeted, all because of their negligence. I will never, ever finance through GM again, and I've told everyone I know to avoid them like the plague. They don't care about their customers at all and don't properly train their staff either.

These people have no idea what actual Customer Service means. They treat you like you have no brain. Talk over you, imply that you are getting something for nothing. I made the huge mistake of allowing them to finance my new GM purchase. That won't happen again. They lost me and several others.

I wish I can give them -10 or more .paid off my vehicle in February.autopay was taken out again in march .tried calling them and talked to 20 different ppl in 5 months and promised every time that I will receive my check in 7 days and now its July .pls stay away from this company and I will never buy and gmc vehicle in my lifetime as I like their trucks but not customer service .so done with them .

After receiving several months bills at 0 balance, calling them to ask why it was a 0 balance and being reassured for 2 months that it was 0 and we owed nothing, we were not sent one late bill, not one bill where we had not made a payment, in May of 2024 we were told we had been 40 days past due since October of 2023. The first person had quite the attitude about it until we got another person after researching on our end, that person went all the way back and found an error that THEY made. paying our account with someone else's payment. Not found for 6 months. Once they fixed that payment, it put ours in overdue status even though we originally called them and tried to figure it out. They never told us about the found payment that was not ours. We were told that in 24-48 hours they would fix it since it was their mistake not ours, a week later, I am being called AGAIN telling us we are 40 days late!!! Rosie assures me that this time it will take 24-48 hours to fix. I certainly hope so. I have wasted so much of my time on the phone with them back in 2023 and now again in 2024. Be more careful, follow up with what you promise.