GM FinancialReviews of gmfinancial.com

This company needs to be audit they are aware of Rick Hendricks doing shady sales the lady rep that I spoke with stated to me to report them to as many places as possible a rep name grace from Rick Hendricks stated that another lady called about her trailblazer and she understood what I was saying about my truck cutting off and it’s only 9 months old the 24 of June people besides me been calling in the lady from GM stated she was putting in a complaint and asked my age 65 they think they can scam the elderly both of these companies need to be audit because this is not the first time I believe that someone has purchased a brand new vehicle and had a finance to GM and then had issues in reference to a brand new vehicle they need to be ordered

If I could leave 0 stars I would. I started with a title relocation request in Jan 2025 and GM financial sent my title to a state that I wasn't moving to. They sent my title to my home state as well as sending a relocation title to my new state, all the while I'm being told that I only have one title.

The GM Financial by far the most untrustworthy and scammy lease company I’ve ever dealt with. After returning our leased vehicle with 15,000 fewer miles than allowed, we were shocked to receive a $1,008.99 charge. We’d think returning a car in better-than-expected condition would work in our favor, especially considering the vehicle now holds greater resale value for them with fewer miles. Instead, we were slapped with a charge for a tire supposedly measuring 2/32", a highly questionable and arbitrary claim. When we reached out to discuss the issue, the representative we spoke with, Tera, showed no intention of resolving it reasonably. Rather than engaging in any meaningful dialogue or showing empathy, she simply issued a veiled threat to report the outstanding balance to credit bureaus, harming our credit score if the full balance wasn’t paid, despite the obvious unfairness of the charge. In an effort to settle things amicably, we even offered to pay $808.99 if they would reduce the charge by just $200. That too was dismissed without consideration. It’s clear that GM Financial does not care about their customers, only about squeezing every dollar they can out of the customers. The behavior suggests that their employees are more motivated by commissions than customer service. This was a truly unpleasant and frustrating experience. I strongly urge anyone considering GM Financial to look elsewhere. There are far more professional and customer-oriented lease companies out there. Do yourself a favor and stay away from GM Financial.

Horrible customer service. The customer service representatives and a supervisor were consistently rude and unhelpful! This is my third lease but after this, I will NEVER get another GM product due to my recent experiences with them. My mother has also been a loyal Chevy buyer but I shared my experience with her and she has also stated she will never purchase another GM product due to the horrible customer service. Almost ten years of consistent payments from me, and yet they do not value loyal customers at all.

I set up automatic payment to pay my car loan. They would not take the final payment automatically. I had to jump through hoops to make the final payment. Should be easy but GM financial made it difficult. There is no way to avoid a fee to use a credit card or ACH payment from checking. Not what I expected.

My son has been trying to get a corrected title from GM for at least the past 4 months or so. GM erroneously report his car, it was returned after he paid the balance, which was less than $3k. Apparently, immediately after the repossession they changed the title to themselves/ finance company, as the buyer, knowing full well, my son was the buyer. They never corrected the title. Took the title to the local DMV, they said they couldn't change it over because his name is nowhere on the title although they sent a letter stating he paid it off (btw, he paid it off 7/2023, yet they sent a letter stating it was paid off 10/23, this was corrected). He contacted GM who told him it'll be 6 MORE weeks to get the correct title, meanwhile he can't register his car & he's having to drive around with that letter and pray everyday until they do their damn job. GM FINANCIAL IS AWFUL

CREDIT ABUSERS! After 12 years of loyalty, GM financial unfairly dropped my credit score by 100 points due to a fraudulent payment error caused by identity theft. Despite my efforts to resolve the issue immediately, they refused to correct it. Their unethical handling of this situation shows they care more about penalizing customers than fixing their mistakes. Such an awful company to use; never again GM Financial

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