GM FinancialReviews of gmfinancial.com

This Company customer service is absolutely worthless and incompetent.

Sucks and haven’t even sent title to my car it’s been 3 months tried to call them 15 times and just a robot and yes they were open

I did a lease assumption to take over lease of a 2024 Chevy Equinox EV. GM Financial essentially told me I cannot drive the vehicle for 2 months after approving the transfer. First, they don't have case-assigned representative. One rep gave me timeline that looked reasonable but each step took twice as long as I was told. Credit approval was told to be done in 7 days but it took over 2 weeks. Then Application approval after $625 fee payment was told to be done in 3-5 business days, but it took over a week & that too after I got really upset over the phone with them. Title was going to take 30-60 days& the Welcome package is suppose to have documents that will help me get car registration done. But now, they are saying both Title & Registration will take 30-60 days & I cannot drive the car during this time. I was not told this when I explicitly asked them about getting the car registered because no one in their right mind will ever sign the Lease Assumption document if they cannot drive the car for 2 months AFTER application approval (which takes over 3 weeks in the first place). GM Financial lied to me in the beginning of the process & it is a way to Trap Customers with their unethical means of business.

Traded my 2024 Chevy in on a 2026 and lost my safe driving discount because it follows the vehicle not the driver. So watch getting a different vehicle you will loose your discounts and have to pay them more on your premium.

I would give then 0 stars!!! Horrendous customer service...they do not reply. O interest rate is a absolute lie. Can not get a title from them. They sent it to the wrong state!!!

I'm on my third month with GM Financial. Paid my April car payment and they took it out twice, which now put bank account in the negative for over $400!!! Called to speak with customer service, and they would do anything about it.

I paid off my vehicle a year ago and still have not received the title. GM financial states I owe additional fees but cannot provide an itemized statements of the fees. I will be filing a complaint with the Attorney General.

I spoke to someone about a totalled car and tried to set up arrangements to pay the balance they have 0 comparison for someone who is only trying to pay a debt I highly recommend finding another loan company.