GM FinancialReviews of gmfinancial.com

I had a leased GM truck. I sent an additional $$7,100.00 before my lease ended. I was told that by the advisor that this would deduct from purchase price. I went a got a loan through my credit union for the purchase price minis additional payment. They never applied it but sure did take the extra payment. When I called back the advisor said they would issue a refund. This is now 4 attempts after 2 months and still no refund. On Dec 9th the 4th attempt I waited over one hour on the phone for them to say the check is in the mail and that call back if I don’t get a check. I asked for a confirmation number and they all claim there is none and that they are not allowed to provide a full name. This has been so frustrating to as this has been way to long.

Customer service is arrogant. Liar. Not helpful

These MFs!!!! I hate them! They repossessed my car after I signed an extension agreement. First they claimed they did not see an agreement. I talked with a supervisor and she found the agreement! YEA! I get my car back! WRONG! Some other manager called me and said that the rep who processed my agreement did it wrong and I would have to pay 867.00 for one month note and the repo fees! I said ARE you crazy!! This was your reps mistake and I have to pay for it? Then the VP calls and says they tried calling me (all spam calls) and I said if your rep did his job, you wouldn't have to call me!! I want my car back!! He said again, pay the 867.00 and we can release the car. I told him to straight to h-- and that I will be calling my attorney (whom I work for) A contract agreement is BINDING!!! NEVER use these crooks! if I have to pay to get my car back we will be in small claims court because I am doing to sue the you know what out of them!!!!!

I wouldn’t suggest this company to my worst enemy. No customer service, lack of professionalism. And they actually scamming you, sending you to a 3rd party collector to make a payment to them and charge you a crazy amount for a fee.

I bought a brand new 2021 Chevy Silverado Z71 back in May with 48 miles on it. And it’s been nothing but a headache less than 6 months later. A common problem in these New Silverado’s online-the lifters went completely bad the truck is no longer driveable.But there has still yet to be a “recall” because “ that’s only something the government issues. Anyhow-here we are 3 weeks later-no truck-no answers-same run around from Sam pierce-GM financial-and American Chevrolet that it’s not anyone of their responsibilities to fix the problem. No rental coverage-because” sorry there aren’t any rental cars for 2 weeks out”! no answers. We are an 8 person family with 2 full time jobs on one car and still expected to pay this months payment on a truck we haven’t even had in our possession and don’t know when we will get it back.No one wants to take responsibility and I hope this saves someone the headache to think twice before u deal with another 80 million dollar company that doesn’t care if u loose ur job because of their faulty vehicles. Couldn’t even cover a rental car when u sign an agreement to pay on a 52,000 truck. You would think if u can’t cover a rental-and ur completely without the vehicle they would atleast compensate the time it wasn’t in ur posssesion at the very least! Just sick!

GM RE-TITLED MY CAR AND MAILED IT TO SOMEONE ELSE AFTER I PAID IT OFF!! I bought a Cadillac SRX Put $5,000. Down during purchase, paid more than due, early every month. I decided to pay in off when I sold my home. My attorney send funds from proceeds. They took the title out of my name and put the title in the attorneys name and mailed it to him! While I was waiting on my Cadillac title, finally called and they said who ever pays it off. That who we retired and send the title to. If someone finds you have a GM loan.. and you pay it for years and are close to pay off. Anyone can pay it off! Even if you owe $100. On pay off. GM Financial puts the title in that persons name and mails it to them!!! I spoke with management and That Is There Policy! No verification needed. They just send you title off to someone else!

In January of 2020 after buying a new car we missed making 1 payment, as we never recieved a bill. As soon as we discovered that our payment was late we paid it plus the next one. I then signed up to autopay, which I feel uncomfortable with because I'm not very computer savvy. Too late. They turned us in to the credit bureau, which made our insurance go up over $1,000. I've spoken to each credit agency and written to gmfinancial. I recieved my credit reports and have never missed a payment, except for this 1 in nearly 50 years, but gmfinancial has told me that that is not good enough and that mark will remain. Don't deal with this company!

This company is dogsh!t and I will never use it again customer service sucks wait time when you call in is 30-60 min just to talk to some one because you can’t use the online functions to try and get the information you need to refinance. Half of the time you call the person answering the phone doesn’t even know what they’re allowed to do or not allowed to do trying to get a copy of the title them telling me I’m not allowed to get a copy I’m trying to get it to my bank and then later on five calls later oh let me send that right over. Several occasions they’ve sent a copy of my title and they fu(ked it up so my bank can’t use it and I cannot refinance it. I will never use this dog poopoo company again because I feel like they are just trying to drag this out to get the most money out of me as possible. And I will make sure anyone I know stays away from this company to the best of my ability because you guys refuse to fix this issue no matter how many times I call