GM FinancialReviews of gmfinancial.com

I am only giving it 1 Star because that’s the lowest they have. Absolutely horrible service. Their APP sucks, and if you need to get ahold of customer support you’ll be on hold for an hour. Their website and APP both NEVER remembers my log in information. I’ve tried numerous times to set up autopay and my payment will ALWAYS show up late. You would think being Americas largest automobile producer they would have their shot together. Hyundai, not a problem at all. Smooth sailing. The next GM I buy will be through a different loan company. I don’t get on and waste my time writing reviews for the hell of it. I am a very busy man and don’t have time for it, unless I’m completely an unsatisfied customer.

this is my worst experience buying a car from a GMC car dealer! they will look after you until you make a purchase and then you will realize that you were simply deceived by giving some promises and GM financing was even worse. very rude in communication, they can just hang up. everything that is written about them, I confirm it is true! I was very disappointed in them and will never again in my life buy these cars and their financing and will not recommend and protect my friends and relatives from this!

Unfortunate that while there is a car shortage GM Financial takes advantage of its good and creditworthy customers. At the end of our lease we were able to extend for an additional 6 months at the same payment and the person at the dealership told us that we would get the same monthly mileage allotment in our case 1000 miles per month. Much to our surprise we paid all those months and 0 mileage allotment. We have received an astronomical bill charging us for each mile over the original lease miles. Meaning the GM Financial expects you to pay for a car and not drive it. Be careful and definitely will never finance through them again.

Make SURE you ask the dealership what loan company they're using to finance your vehicle and make SURE its NOT GM Financial. They will harass you, call you threaten to take your vehicle and they WILL repossess it. They have ZERO programs to help people who get behind due to hardship. They're not a company for modern times. Be warned: they will NOT help you or work with you.

DO NOT GET A LOAN WITH THIS COMPANY! THEY ARE CROOKS! Last May my sister passed away and left her vehicle to my daughter. She had a car loan through this company. My sister’s death occurred in the vehicle so it has been in the possession of a car insurance company and repair shop for the past 6 months. During this time, I have been trying to contact GM to inquire about the loan, (how much payments are, where to send payment, etc). They have refused to talk to me despite receiving the paperwork they demanded I provide proving that I have authorization to do so, (Death Certificate, Probate Forms, Authorization from the Executor of the Estate, etc). Similarly, they have repeatedly refused to speak with the Executor of the Estate claiming they “don’t have the necessary documents.” We have emails, fax confirmations, and phone call records that prove otherwise. As we have been actively trying to speak with someone regarding the loan so we can make payments on the vehicle, GM Financial STOLE the vehicle from the repair shop, (which was still undergoing repairs), claiming WE broke the “agreement.” We did/are doing everything in our power to speak with someone at the company about the loan but they continue to refuse to speak with us. Hours and hours on hold, lies, and zero communication are what you will encounter if you take out a loan with this company. STAY AWAY!

GMFinancial is a complete sham of a company! I had great payment history for years, and my account was pulling from Autopay. One day autopay just turned off at no fault of my own and my payment went 30 days late. Of course once I realized I paid immediately, but they aggressively will report you to the credit bureaus! I begged one of their reps (Adrian) to send a deletion letter or account in good standing after paying everything including their late fees, but this company refuses to do so! I had an over 800 credit score that took a 100 point hit. They have no concept of customer service. As others have said they are rigid and will not help you in any way. I will never do business with GM again. If you are in the market for a vehicle, finance with your local bank or credit union and stay away from this company!

Credit score went down I have leased a car with GM. I paid on time every month and returned the car on time after 3 years to the qualified dealership. After returning the car I kept getting the call saying I need to return the car...but that's another story. I received a new payment bill that does not have any details on it, no explanation on what is the charge for...etc Due to bad experience of returning the car I thought this was late fee or something(which I returned on time) turn out these is separate fee called disposition fee. My credit score went down about 150 pt due to this. Over all very bad experience with leasing the car and GM finance with their service.

absolutely dreadful customer service every single time. last time it sounded like there was a literal party going on in the background and this time the agent was coughing into the phone, both were no help. a multi billion dollar company cant hire at least one good agent?? ive been trying to get my title for months and nobody there is helpful. i sent a document to the email PRINTED ON THE FORM over a month ago now and now they are telling me they dont take emails only fax…. i literally dont know anybody who gets fax service what year is it 1985??? also it takes 8 weeks to get the title???