GMCReviews of gmc.com

Once it was a great company, now it cannot maintain itself.

Purchased an SUV through a broker out of state. At first things were going smoothly and the saleswoman was very with communicating and sending pictures or videos. Issues started when scheduling to deliver the SUV started, the trucker was very rude and mishandled the delivery date as I was away on vacation forcing my neighbors to go out of their way and assist, the dealership and broker kept blaming each other promising I would be reimbursed or given monetary benefits for my inconvenience - this was in December and I am still waiting on word of the promised wire. After I received the vehicle I asked the dealership twice and the broker regarding my license plate being told it was coming. The temporary plate expired and I was pulled over by the police for not having a plate. I was then sent a form to sign for out of state plate - I asked why this wasn't completed or requested earlier in the process to no response, 2 weeks or so after filling out the paperwork I still didn't receive the plate and was told it would be quicker if I just get it myself. Once again I was promised monetary compensation for going to DMV - which took 4 hours during work week - and paying for the plate myself. It has been over a month or 2 since and still no word on the 2nd wire that was promised. I am sure the plate fee was in my initial purchase so I likely had to pay twice. Car is great, the communication has been terrible since I made my initial deposit.

Had purchased a new 2024 Canyon, and it was simply amazing. Never had any problems with it in 1 year of ownership and about 9K miles on it. Wonderful truck. I wanted to go back to an SUV, so I traded it in on a 2025 Acadia AT4. So far, with 1700 miles and a few weeks in, it's also flawless. I haven't anything to complain about. Everything works, everything is nice and I feel like it's simply the perfect vehicle for me needing legroom and space so as not to feel claustrophobic. It has plenty of power, it gets 20mpg around town in AWD mode and 22mpg on the highway in AWD mode. Simply nothing to complain about. Now, I have heard and seen reviews about both of these new vehicles and have concerns about writing a review without any issues to report, as I hope it's not a jinx and I end up having issues. But I waited a year and the Canyon was flawless. Never owned a new car without any issues before. Hoping the Acadia turns out to be the same way. I have had good luck with the GMC and Buick brands in the past, two Encores, one Terrian, one Envision, etc. All of those were cars that just ran without issue as well. I'm hopeful that things continue on as they have, and that things continue to work well. I know that all cars have had issues, a big name hybrid SUV I bought new in 2020 had a need for a new steering rack under warranty in the first 3 months, and a new fuel tank in the first 6 months. So as to say no matter what it is these days, there are cars that need work and as for the solutions, I'll wait to pass judgement on GMC until I see how they perform if something bad happens. The simple service stuff like oil changes and inspections have been fine.

General Motors truly doesn't stand by their products or customers, and likes to define their own terms after the fact to justify not having to reimburse customers.... but they don't inform you about it until after the time frame (which is subject to change on their choosing) WHAT A BUNCH OF GARBAGE 100K on a truck but go f yourself if it breaks down... they keep it for over a month while youre stranded on a trip and string you along spoon feeding you scripted bs and end up forcing you to spend thousands out of your own pocket.

My engine blew up after 123,000 km and regular maintenance. They admitted to knowing their engines blow up and will do absolutely nothing to rectify the situation because of policies designed to screw over the consumer. DO NOT buy a GMC unless you want your engine to blow up prematurely. You should be recalling your product instead of robbing your customers.

Tried to buy American and see what I got. Last several vehicles were Lexus, Mercedes Bought a 2025 GMC Acadia Transmission problem after 6 weeks. Has been sitting in the shop the last 18 days ( Parks GMC Greenville SC ) waiting on parts. Was told I should be able to get it back hopefully next week. I would NEVER buy this trash again. Less than 2000 miles

2 months later and my truck still sits idle at GMC Basil in Orchard Park. I thought calling GM corporate would move the process along but they’re just as bad. Rep stated she was going to escalate my case…. Now doesn’t return calls. First and last GMC purchase. Customer service is absolutely disgusting!

I recently purchased a 2015 GMC Canyon with less than 60,000 miles on the odometer. It boasts all the latest features and is sleek in black color. The interior is luxurious, featuring leather upholstery, heated seats, and an electric start-up. Reverse camera and navigation system. Everything is in perfect working condition.