Glyde SolarReviews of glydesolar.com

Response from Glyde SolarApr 28, 2023

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience and frustration you've experienced throughout the installation process. We understand that delays and technical issues can be quite challenging, and we want you to know that we take your concerns seriously. It's important to us that you know we have done everything within our power to expedite the process of getting your system turned on. While Xcel, the utility company, was responsible for the delay in the MPU upgrade, we have worked diligently to pull every string we could in order to speed up the process. We also want to acknowledge and express our gratitude for your patience during this time. As a token of our appreciation, we have reimbursed you for your first loan payment. Regarding the issue with your inverter, we are aware of the situation and are actively working on providing a replacement. We will keep you updated on the progress and ensure that the new inverter is installed as quickly as possible. We are committed to providing you with the best possible service and will continue to work tirelessly to ensure that your solar energy system is up and running smoothly. Please feel free to reach out to us if you have any further questions or concerns, and we will be more than happy to assist you. Thank you for your understanding, and we look forward to resolving the issues and providing you with a fully functional solar energy system.

Response from Glyde SolarFeb 21, 2023

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience with our company. We take all customer feedback seriously and we appreciate you taking the time to share your experience with us. We understand that you are frustrated that your roof did not pass the additional tests that our installers conducted, despite it appearing to be suitable during the initial site survey. We want to assure you that our main priority is ensuring the safety and quality of our installations, and we will not install solar panels on a roof that does not meet our standards. If you still wish to have solar panels installed on your roof, we can provide you with a waiver that releases us from any liability related to the condition of your roof. Please let us know how you would like to proceed, and once again, we apologize for any inconvenience this has caused you.

Response from Glyde SolarDec 22, 2022

Thank you for taking the time to share such a review about your recent experience with our company. We are disheartened to hear that many elements of your experience were disappointing. Can you please provide us with the full name of this account is under?

Response from Glyde SolarDec 17, 2022

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Can you please provide the name on the account? UPDATE: Thank you for providing us with your name so that we may research your account. We performed a careful review of your account. While our company does perform site surveys, our site surveyors have a limited function. Our site surveyors submit the information to our engineers. It is our engineers who determine if an MPU is needed. In your case, our engineers have determined that an MPU is needed in your situation. We have sent you a change order. It appears that you have refused to sign the change order. We will arrange to have the Sales Rep reach out to you to discuss the matter.

Response from Glyde SolarNov 30, 2022

Initially, we would like to thank you for proving us with the name on the account. we appreciate all feedback whether positive or negative so that we may make every effort to improve processes. The issues you raised in your review referenced the company that performed the installation pursuant to their own contract. Specifically, you referenced INF energy in your review. While you did enter into a separate agreement with INF energy, we at Glyde Solar will certainly our best good faith effort to reach out to leadership at INF energy on your behalf. Ultimately, it is the objective of Glyde Solar to ensure that all our customers are happy with the service they receive. While you did not reference any action on the part of Glyde Solar that caused you any distress, we are willing to do everything we can to intervene for you. We thank you for taking the time to provide us with your feedback.

Response from Glyde SolarNov 14, 2022

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We attempted to look at your records, and we are unable to locate a record with the name in which this review was made. Is there another name? We have received PTO on your system, and we are going to send a service tech to activate it since we would not activate it remotely. Rest assured, we are not a "scam"! this will get resolved

Response from Glyde SolarOct 29, 2022

Thank you for taking the time to share such a review about your recent experience with us. We are disheartened to hear that many elements of your experience were disappointing. Glyde always strives to meet the highest standards in our industry. The solar process can be long at times, and while we don’t want to point fingers at AHJs, we apologize for the unusual delay in getting your system to PTO. In addition, we will send you a refund in the amount of $217.46. we anticipated your meter to be installed by 10.31.22.

Response from Glyde SolarSep 26, 2022

We’re sorry your experience didn’t match your expectations. can you provide us with your full name? thanks