Gluten Free Palace - Gluten Free ShoppingReviews of glutenfreepalace.com

Ordered several items. They arrived later than expected and all in one box without division. Two packages of buns were crushed and it has taken three attempts over the past week to finally get a response. Now they are asking for photos to prove it without denying their shipping practices (there was a hard clamshell box in with four other types of bread in thin plastic wrappers). Luckily I hadn’t thrown them out yet even though they are useless. Terrible customer service.

Never received my product. I placed an order for green tea & immediately received an emailed reply from them containing an order confirmation and a promise to email an update when the tea shipped. ELEVEN days went by with no shipping info. I sent two emails and called three times with no response. I contacted my credit card company and began a dispute of the credit card charge. At that point, I got an emailed reply to one of my earlier emails, stating my tea was out of stock and would I like to order a different item? No, I would not. I would like to cancel this order and never deal with this company again. I can't believe that they waited 11 days to tell me that they didn't actually have the product for which they'd collected money. I got another email response from them, stating that my order had been canceled but my payment hadn't been refunded. I replied that they'd better refund my payment or else deal with my credit card company, since I'd already started the dispute process. At that point they claimed they'd issued a refund - though it's not appearing online just yet; so I'll give it a day or so.