Gluten Free Palace - Gluten Free ShoppingReviews of glutenfreepalace.com

I ordered a variety of GF products from this company, for the sole purpose of their advertisement of GF challah rolls. My daughter was recently diagnosed with celiacs disease and could not partake in eating challah with us on Friday nights when the blessing was made. After putting in my order, I recieved an email that my order would arrive in approximately 5-7 days. On day 11 there was nothing. I contactet the company and was told they were colsed for the holiday. There was nothing on their website or in the email confirmation to state this. My order took more that b2 weeks to come. When it finally came, the "Challah rolss" that were advertised online dod not arrive, only regular rolls. I contacted the compant again and was asked for pictured of the incorrect product. I sent the pics and 2 emails and 4 days later, no response. DO NOT BUY FROM THIS WEBSITE! I feels like they are runnung this business out of their home. There is no integrity. They send whatever and whenever. I now see other reviews. They will soon successfully put themselves out of business,

Shipping too high and in chat they don’t even care I don’t want to buy from them. Weird.

Never delivered food. Did not respond to several emails and calls. Complete SCAM.

Product not received and no customer service. Beware! Does not answer phones or emails!

I do not usually leave reviews, but I wanted to share my experience. I ordered two loaves of gluten-free challah for a friend with severe gluten allergies for a holiday gathering. I paid for expedited next-day air shipping. As of the time of this review, nearly one week later, the order has not arrived. I have emailed the bakery to request an update and have not received a response. At this point, I am requesting a refund for both the order and the expedited shipping. I selected this bakery believing that ordering from a relatively local business would result in timely delivery and communication. Unfortunately, that expectation was not met. I am sharing this so others can make an informed decision when ordering.

Really, the gingerbread house kit was totally unexpected. It was not super clear that we had to actually fully bake all of the elements. That should be clearer. The website does say: "Experience the magic of the holidays by baking, building and decorating a gingerbread house. This certified gluten free kit comes in an adorable decorative house box that includes all of the dry ingredients, house cookie cutters, and decorating supplies you’ll need!" but you have to supply butter, icing, molassas and there were BARELY any decorations. All they give you is two tiny bags of sprinkles - HUGE disappointment. We've ordered many gingerbread house kids and not only was this severly lacking, but the dough didn't even make enough for the four houses we bought! It made 2. On the positive - the gingerbread tasted great.

Never received shipment I placed order early September..credit card has been charged for items .. I was notified on 10 Sept. that a UPS label was made.... however, there has never been a package submitted for shipping; I have tried to contact them unsuccessfully since the 10th of September.... no response or help. I used the e-mail on the website, and phoned using all 6 of the general extension prompts.... all the "boxes are full" and am still waiting for some kind of acknowledgement that my messages have been received...NOTHING.... It is Sep 24th!

I placed two orders nearly a month ago. I received one but not the other. I order I received was very late, box was marked to keep frozen. The box was not kept frozen, it was actually soggy and the product was squished. The second order I have been dealing with the worst customer service ever. Lies, lies, lies. For the last couple of weeks I am told it will ship on Monday and I will receive an email with the updated tracking number. When I don't I request a refund for which I am told no since my order is in process. DO NOT DO BUSINESS WITH GLUTEN FREE PALACE!!!!