GLSReviews of gls-us.com

Says incorrwct address, when its not.

I will never use this service again. This is a 1 track path to misplacing packages. Drivers put forth minimal effort to deliver packages. Zero attention paid to posted delivery locations.

I didn't realize the company I ordered from was using GLS, I just assumed USPS, UPS, or FedEx. So, knowing I likely wouldn't be home when it came, I didn't worry because those delivery companies leave notices. After a few days, when I got nothing, I found the tracking info and saw that it was a company called GLS. The tracking info said it had been attempted twice and that a "notification was sent", yet I never got any notification. Since it's not like the others and I couldn't just go easily pick it up (their only location is over an hour away) I called the company's customer service and the lady I spoke with said that she could schedule the delivery for after 4PM, when I'd be home. It didn't come, so I checked the tracking again, and they had attempted delivery in the morning yet again, despite it clearly being noted in my tracking info that an afternoon delivery had been scheduled. I called again and asked what was up and the rep (different one) said that, regardless of the window scheduled, it can still change according to the driver's schedule, something the previous rep did not bother to mention. So, I said fine, at least I'm off tomorrow so I'll be here all day. He said they wouldn't attempt it again and it would be returned to sender unless I contacted them and had them authorize another attempt. It was too late to reach the sender...so, my package is being returned. They may give good service in other countries, but clearly their presence here isn't large enough to be useful as a reliable delivery service whatsoever. From now on, I will darn sure find out who a company uses for delivery and will NEVER again order from anyone that uses GLS.

The drop box states that deliveries are picked up by 5pm daily, but that is not true. There have been many, many, many times that my deliveries are not picked up until the following day. This is not an overnight service and it is not reliable. You need to label the box for every other day pick ups since overnight delivery is false advertising.

Awful company. Awful customer service. Driver tried to deliver a package to the side of the building and they were directed to go to the front. They immediately left (I have this on video). Shortly after I called back and they would deliver the following Friday. The driver did the EXACT same thing. Directed to go to the front and now I lost out on a very important package. GLS US tracking number: BFS1798120925

This is the absolute worst courier service I have ever encountered. I had a package that was supposed to arrive yesterday 12/3/25, but because my apartment complex requires a door code the driver just left. The website doesn't have an option to supply a door code, neither did the company I actually ordered from, so I had no way to provide the door code. Had I not happened to check my email, I wouldn't even know the delivery attempt was made. Since then, I have been lied to by customer service, promised phone calls, and hung up on by customer service. No one can give me an answer on where my package is. According to the tracking info it's sitting up in Denver, according to the first customer service agent today it is set to go out for delivery today (despite that call taking place at 2:00pm) and according to 3 out of the 4 customer service agents, all of this has already been sent to operations and they should be calling me back any minute now. GLS has completely failed at the primary purpose of their job, delivering packages, and they have performed even worse at customer service with the fourth customer service agent actually saying "that's probably why they hung up on you" after she spoke over me, kept repeating irrelevant information, and was just down right disrespectful.

Absolutely the worst "delivery" company in the area. First shipment back in Aug 2025 was a day late and only delivered at ten p m with the box being thrown into my driveway after multiple calls. Perishable items were inside that had to be thrown in the garbage. Second delivery waa shown as delivered, but the delivery picture was not my house. The very nice person who did get delivery of my box lived six miles away, brought the box to me. Nothing similar between our addresses. Several phone calls were made talking to different agents. Nothing's ever done. But they make a lot of promises about follow up and expediting the issue. Don't use these people!!! HORRID!!

Drivers are constantly changing. They don't have permanent vehicles. Chaos and delays with cargo. It's a bloody company, I'm tired of them.