GLSReviews of gls-us.com

Worst shipping company ever package goes back and forth between to depots or what ever they call there spots and now aweek late and still dont have my package if ur buying something and they use this company dont order it

This shipping company is possibly the worst shipping company available. There are hundreds of online reviews which are identical, all of which report the same issue, which is that deliveries never happen while insanely inaccurate reasons for missing deliveries are posted on their tracking portal. In our case, as with so many other customers, their portal kept us waiting all day for a delivery and finally stated "delivery could not be made due to closed road." This is absolutely untrue, and this is their standard operating procedure. This report will be submitted to Grandin Road along with a request that their contract be ended. If you order items from any company using this service, save yourself the trouble and cancel the order.

My delivery should have arrived Friday 2/6, then on 2/7, and now it's 2/9 at 4:pm and GLS/Mountain View dispatch is telling me that the driver attempted delivery at 11:47am today. According to the driver, we were closed today. I let dispatch know that my store is open 7 days a week and the store was not closed today for any reasons. After holding for dispatch for 15 minutes, I was put into a survey queue, which would not allow me to select the lowest rating. Afterward, the call was disconnected. See previous rating dated March 11, 2025.

Didn't receive my package never

GLS is the worst company. ZERO CUSTOMER SERVICE … when things go wrong and if you use this company deliveries will have serious errors and issues. You will lose customers if you use this company to ship to any customers and what’s worse is they just don’t care the employees are worthless and don’t care to help you and it’s impossible to get anyone for management on the phone to help you with any problems don’t use them. You will regret it we do we have used them for years and we’re finally done….. they had a problem with our account that they could never straighten out in their system and it took 2 1/2 weeks to deliver WINE. Then it ended up coming back to us and never made it to the Customer…… they are the worst company we have ever had the pleasure to stop doing business with…..

My package from Hungary was due to be delivered January 22. It never arrived. No apologies....no reasons. Just gone. I contacted both GLS HUNGARY and US branch. Both incompetent and lackadaisical attitudes and performance. Assistance I rate negative bupkis. Sadly I won't be able to purchase books from Hungary in the future because they use this service.

Forged my signature and faked that they delivered. Six bottles of wine.

Road Runner Sports uses GLS for delivery of order in Scottsdale. The orders never arrive! Multiple orders attempts, same result.