GLSWe provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.
GLS (gls-us.com) has 170 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent
Shipping & Logistics · Los Angeles, California
Excellent
Shipping & Logistics · Pomona, California
Excellent
Shipping & Logistics · Sacramento, California
Excellent
Showing 161 reviews with 1 star · Clear filters
Alfredo R.
Never showed up to pick up packages. Was told they don’t know why they never came. Can’t talk to supervisor. Rude people on the phone . Sat home all day for nothing and now again tomorrow.stay away from this company
Gordon
They are all lazy, all drivers, for three days now do not want to take the 20 + boxes. Management is no better, not enforcing them to do the job they are paid for. The other day had one driver to pick up two small boxes and ask a femal to pike up the other box and bring it to his vehical stay away from this company !
Response from GLSMar 25, 2026
Good morning, Gordon. I’m truly sorry for the difficulties you’ve experienced with your pickup — I know how frustrating that can be, and I appreciate you bringing it to our attention. I’d really like to look into what happened so we can make things right and prevent it from happening again. To help us improve the process and ensure a better experience moving forward, could you share a few more details about the issue you encountered? Your feedback genuinely helps us strengthen our service. The request for information will follow. Thank you.
donn T.
Being a subcontractor with this company that guy owns the contract makes to screwed the drivers out of pay because of that’s so total all the packages one stop is considered one delivery and short payment on the paycheck on top of it
Austin O.
Absolutely pathetic! Continues disappointment for this supposedly top rated currier! They are a joke losing packages all the time then delivering them days-weeks after damaged or they say no one was there to sign yet you take the day off work to receive the packages and no one knocked on your house door.
Nathan N.
Worst experience ever!!! I scheduled my package to arrive between 3-7pm so I can make sure I'm home. 3 days in a row, I get emails stating the delivery attempt failed @ 8:15, 10:25, and 11:24. Well, yeah dumbass!! That's why I scheduled a time slot. Then, 6 different customer service reps. On the 4th day after scheduled, a rep told me my package was out for delivery @ 15:45. At 18:40, I called back, and a new rep told me me package never went out for delivery today. WTF!!! Then, placed me on hold so he could check with dispatch. After 20 min, the rep was unable to get ahold of dispatch. Another WTF!!! So, I guess we'll see if I get it tomorrow?? Not holding my breath!! GLS is the worst shipping Co. EVER!!!
Response from GLSMar 11, 2026
We’re very sorry to hear about your experience and the frustration this situation caused. Missing scheduled delivery windows and receiving conflicting information from customer service is not the level of service we aim to provide. We understand how important it is to be able to rely on a confirmed delivery time, especially when you’ve made arrangements to be home. Your feedback about the delivery attempts, and the scheduled time slot, is concerning and something we take seriously. This is not the experience we want our customers to have. We would appreciate the opportunity to review what happened with your delivery and address the communication issues you encountered with our support team. If you’re open to it, please contact our customer service team with your tracking number so we can investigate further and work toward a resolution. Thank you for bringing this to our attention.
Karen L.
Terrible experience. Had a package from road runners that couldn't be delivered because of a security code, and heard nothing from them about the delivery failures. I called requesting to have the package be left on my apartment doorstep, and then the driver says that they can't enter because of a non-existent gate. Now my package is being returned to sender, and if I can get it intercepted, I have to pick up at a facility an hour away.
Response from GLSMar 18, 2026
We’re very sorry to hear about your experience—this is clearly frustrating, especially when you made an effort to provide delivery instructions and still weren’t able to receive your package. Missed deliveries due to access issues should always be paired with clear communication and an opportunity to resolve them quickly. It’s especially concerning to hear about conflicting information regarding a security code and a “non-existent gate,” as well as the lack of follow-up after your request to leave the package at your doorstep. We understand how inconvenient it is to have a shipment returned to the sender or redirected to a facility far from your location. That’s not the experience we want for our customers.
BG
If AI slop was a company. The package was delivered 3 days late to a locker that nobody at the address has ever heard of. I contacted the company and got two different locations on a map, neither of which lines up with either the address given or another other establishment that would host a locker. On top of that, the english wording on their website in the EU sounds like it was translated by a primitive version of google translate - their updates makes zero sense and contradict themselves in the very same sentence. It's worth it to pay a little more for any other delivery service available.
Response from GLSMar 3, 2026
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused. A delivery that arrives late and is directed to a locker location that is unclear or unfamiliar is understandably concerning. That’s not the experience we want any customer to have. We also regret the confusion caused by conflicting location details and unclear tracking updates. Accurate communication—both in our tracking information and on our website—is essential, and your feedback highlights areas where we need to improve. If you’re willing, we would appreciate the opportunity to look further into your specific delivery and ensure everything has been properly resolved. We value your feedback and are committed to improving the experience we provide.
Clem M.
I order a lot of product from Tackle Warehouse. Sometimes they use GLS and I’ve implored them to not use GLS. My main complaint is that parcels sit in their sortation depots for days to over a week. (Kent, WA) That’s not acceptable. I know it’s not a perfect world but Brown and FedEx are far superior. Update: My package moved from Kent to Seattle WA on 2/27/26 as of today 3/3/26 it’s still in Seattle. Right now it’s 10 days at sortation/distribution. Tackle Warehouse has resent this order via UPS/Fedex 2nd day air.
Response from GLSMar 3, 2026
Thank you for sharing your feedback. We understand how frustrating it is when a shipment doesn’t move as quickly as expected—especially when you’re used to faster transit times. We’re sorry to hear about the delays you’ve experienced at our Kent facility. Packages remaining in a sortation center longer than anticipated is not the standard we aim to deliver, and we recognize how that impacts your confidence in choosing us as a carrier. We work closely with our retail partners, including Tackle Warehouse, to meet agreed transit commitments. Feedback like yours is valuable and helps us focus on the areas that matter most—speed, transparency, and dependable movement through our network. If you’re open to it, we’d welcome the chance to review specific tracking numbers to better understand what occurred and identify any correctable issues. Our goal is to provide a level of service that earns your confidence.