GLSReviews of gls-us.com

Response from GLSJun 19, 2026

Good afternoon Steven, We sincerely apologize for the delivery issues you’ve experienced with the gate code issues. This is not the level of service we strive to provide, and we truly appreciate you bringing this to our attention. We would welcome the opportunity to review your experience further and identify how we can improve our processes. I’ll be sending a follow-up request for additional details, and we would greatly appreciate any information you’re willing to share. Thank you again for your feedback—we value your time and the opportunity to make improvements. GLS Customer Experience

Response from GLSJun 18, 2026

Good afternoon, We apologize for the difficulties we have caused you and appreciate you taking the time to provide us with your feedback. The delivery issues you have experienced do not align with the customer experience we strive for. We would love the opportunity to correct this and see what we can do to help resolve. We will send a follow up message requesting information so we may review the details and provide a resolution. Your feedback is important to us, and we look forward to the opportunity to help. Thank you,

Response from GLSJun 8, 2026

Good morning, We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We understand how frustrating it must be, especially with repeated delivery failures and delays when you urgently needed the part. What you’ve described, particularly the “delivery attempted” notifications without any actual attempt and the lack of follow-up from customer service, is very concerning. This is not the experience we want for our customers, and we take it seriously. We’d like to make this right as quickly as possible and will follow up with an additional information request. Once we receive your order details, we will: Investigate both shipments immediately, work with the driver to understand what went wrong and work toward resolution with process improvement. We truly appreciate you bringing this to our attention, and we’re committed to resolving this for you. Again, we sincerely apologize for the inconvenience and frustration caused. Thank you, GLS Customer Experience

Response from GLSJun 2, 2026

Good afternoon Erik, We sincerely apologize for the experience you’ve had and any frustration it may have caused. Your feedback is extremely important to us, as it helps us identify gaps and improve our processes. We would appreciate the opportunity to better understand what happened and work toward a resolution. We’ll be following up with a request for a bit more detail, and we truly hope to earn the chance to review your concerns more closely and make things right. Thank you for bringing this to our attention—we look forward to connecting with you soon.

Response from GLSMay 26, 2026

Good morning, Thank you for bringing this to our attention, and I’m very sorry to hear about the delay with your delivery. I completely understand how frustrating that must have been, and we truly appreciate you taking the time to share your experience. We take our service commitments and the overall customer experience very seriously, and we’d like to look into this further to better understand what happened. I’ll be reaching out shortly to request a few additional details so we can thoroughly review the situation. Once we have that information, we’ll work to address the issue and identify any improvements needed to prevent this from happening again. Our goal is to make this right and ensure a better experience moving forward. Thank you again for your feedback—we truly value it. GLS Customer Experience Team

Response from GLSMay 20, 2026

Good morning, We’re very sorry to hear about your experience and understand how frustrating this must have been. It’s especially disappointing that you didn’t receive the updates you signed up for which resulted in us not being able to complete delivery. We’d like to help make this right—I will be sending a request for additional information. We will review the information once received and follow up with you directly. We appreciate your feedback and need it to make the needed updates to provide a better experience. Thank you, GLS Customer Experience

Response from GLSApr 30, 2026

Good afternoon Cameron, We apologize for your experience and for the unprofessional and unsafe conduct you encountered during your delivery. This does not meet our service standards, and ensuring safe, professional delivery is a top priority for us. We would like the opportunity to address this matter. I will be sending a request shortly for additional details; once received, we will work directly with the local depot and the driver involved to take the appropriate corrective action. Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve. Thank you,

Response from GLSApr 24, 2026

Thank you for sharing your experience. We’re sincerely sorry for the frustration caused by inaccurate delivery details, confusion around the signature requirement, and the delivery attempt occurring outside the scheduled redelivery window. This is not the standard of service we expect to provide. We understand the impact this had on your plans and regret that your attempts to resolve the issue did not lead to a satisfactory outcome. Your feedback has been shared internally and will be used to reinforce delivery verification procedures, improve communication around delivery requirements, and ensure scheduled delivery windows are properly followed. We would appreciate the opportunity to review this further and will be reaching out to request additional details so we can investigate and prevent similar issues moving forward. Please accept our sincere apologies for the inconvenience this caused.