GLSReviews of gls-us.com

They just tossed my package over an easily accessible chain link gate right by the street. Then when I needed a return, it was scheduled 3x, and they never returned to pick it up. Now scheduling a 4th time and esalerugs.com does not have any other options at this time?! Why would they partner with this terrible company?

Absolutely horrific experience. Failed delivery attempt, lost my package, said they found it, said they lost it again, then said it was going to be delivered that day then said nvm it’s still lost. No interfaith or competence, I believe it is a fraudulent company and submitted a complaint with the BBB. Still have no received my package which has a worth of a couple hundred dollars. I’m floored this is a working company and hasn’t been shut down yet.

Worst customer service. Couriers always mess up and blame the receiver. JUST DELIVER TO PICK_UP POINT instead of fueling your ego. WORST DELIVERY SERVICE COMPANY.

I have never had such a terrible experience with a delivery company. GLS attempted to deliver my package 4–5 times and somehow failed every single attempt. I called customer service countless times, spoke with multiple agents and supervisors, and gave them clear delivery instructions every single time. They repeatedly apologized and promised that their “operations team” would add custom instructions for the driver, but nothing ever changed. The entrance security box at my building is broken, so I specifically asked them to call me upon arrival. They never called—not even once. I was also told that I could pick up my package from their warehouse. Three days later, after waiting, they informed me that this wasn’t actually possible because of their policies. I was given incorrect information and completely wasted my time. On my last call, a supervisor assured me that if the driver couldn’t reach me, they would either call me or leave the package outside by the glass entrance door. I even asked them to repeat the instructions to make sure they were correctly entered into the system: “Leave near the glass door outside of the building.” What happened? They didn’t call, they didn’t leave the package where instructed, and apparently either couldn’t find the entrance or simply didn’t care enough to follow the instructions. This has been, without question, the worst delivery experience I’ve ever had. I’ve spent hours on the phone, received empty promises over and over again, and still didn’t receive my package despite doing everything possible on my end. Update: The package was NEVER delivered. Had to reorder and ask the sender to NOT deliver through GLS. Now it’s successfully coming with Fedex. SCREW GLS, AVOID AT ALL COSTS. SCAM

First delivery in wrong mail box, had to retrieve from my neighbor that lives a block away, glad there was a pic of evidence. 2nd delivery of another product end of day it says UNSAFE LOCATION, it was eventually delivered the 3rd day after it said it was going to be delivered. 3rd product I ordered from Zara, this time it is ROAD CLOSURE.. LOL this is the most ridiculous fraudulent shipping provider I have EVER dealt with!

I would give this company 0 stars if possible. I’ve had 3 separate issues. The 1st, I gave them a break, the 2nd time, about a year ago, the driver handed my meat delivery to a neighbor and said, “I can’t find this address so if you don’t, go ahead and just keep it for yourself. A $200 food box! The neighbor kept it cold & put a note in my mailbox to meet up. I told the meat company that if they EVER used them again for my delivery, I’d cancel the subscription & never do business again. Now, I purchased off of EBay & after the seller sent my purchase for authentication, EBay used THIS company & the driver didn’t take it to my house. Left it on the side of the main road, “at the mailboxes.” I have filed a complaint with EBay & told them I now will never buy from any seller wanting to do the right thing by verifying their products, because I refuse to have anything to do with this company.

Had a package getting shipped by these guys and they switched the carrier and are holding off on me on multiple different occasions the people on the phone genuinely do not know anything and are no help whatsoever I’ve had multiple people on the phone act like they were trying to help saying they will send me more information about my package yet it hasn’t been updated in a week lmao if I could sue you guys I would for your careless customer service

I received a message that my package had been delivered. The picture that accompanied it showed the box but nothing else. No door no steps in the picture. The message did show it got my area. Also the time 8:12. My was in a chairs couple feet from the door and heard nothing. I will see if after talking to GLS they find my package.