GLSReviews of gls-us.com

This is the worst shipping company I have ever worked with. Every single package has been lost, and customer service is beyond worthless. Multiple people will tell you multiple different things. Avoid at all costs - they're not worth it.

They don't service their drop box locations at the times advertised. Almost costs us $20M. I did the Chat and asked for the someone to retrieve the package for us and I would come and get it from them. They suggested that I could sit by the drop box all day to try to catch the person that might service the box. I called and they said that they would look into what they could do. I have not heard back. Luckily our Bond company came through and was able to help us out. Working on getting other shipping accounts our office and use, because I Will not use this company ever again. It is not the first time they have messed up. They have not picked up a scheduled pick ups in the past, luckily the stakes were not as high as this.

GLS tracking showed my package out for delivery, then on two following days said the delivery was rescheduled each time. After that, there were no more updates. Upon trying to contact them, their chat function on their website is useless. It takes about 7-10 minutes to get a representative, and then if you don't send your response with 1 or 2 minutes they completely end the call.

I think it’s zero stars they don’t even get a star, but since I can’t leave it, I’ll give them one. The drivers are all idiots. We were going to pick up our package in town go out of our way to pick up the package in town and they took it on their delivery truck. We are re-organizing our lives to pick up a package. They won’t deliver because we live in the country And they don’t want to drive all the way out here they have been making excuses for days saying they’ve Been trying to deliver the package when we know they haven’t because we’ve been home. They have been lying through their teeth, not getting our package to us and then when we ask them to hold it, they take it on the truck. These drivers are idiots. Don’t get shipping through them.

Terrible company, package wasn’t delivered or even tried too. Yet they said delivery attempted but no one home. Called customer service and they said they would have it delivered that day and make sure the driver went back ( even though they never arrived in the first place, cameras prove it) they assured me it would be delivered that day. Still no package, don’t trust this shipper. Now have to contact the merchant to get a full refund and find a new merchant that doesn’t use GLS.

GLS employs a third party delivery company called Kangaroo Kourier. The Owner Gregory Jean-Simon and his Manager Wendy Ford operate illegally and have refused to pay many of their drivers for their hard earned work. I worked for Kangaroo Kourier in Medford, Oregon as a delivery driver for almost 2 weeks, December of 2024. Wendy Ford refused to answer questions regarding the pay and no paperwork/contracts were ever given to me or other new drivers to fill out. She kept saying we would receive emails with documents soon, but it never happened. There was also no training from day 1 and drivers had to learn as they went. It was a chaotic mess working under Wendy. After quitting due to the vague, shady operation, Wendy refused to communicate when I reached out to ask when and how I would be paid. Another driver informed me that she blocked me and had no intentions of communicating further. Wendy also told the driver that the owner, Greg refused to pay me since I had quit. She had zero empathy for the fact my pay was being withheld and just said it was out of her hands. As if refusing to pay someone for work they did was okay. It was shocking. These people have no shame. If you quit and aren’t still putting money in their pockets, they have no problem scamming you out of your pay. There are other drivers who quit that still never received their pay as well. I spoke with a GLS employee and informed him of the situation. He said he would encourage Gregory to pay me, but he could not force him too. I understand they can’t control if someone won’t pay. What I don’t understand is why GLS would continue to work with such a business. GLS is still currently allowing Gregory Jean-Simon to have delivery routes in Washington and Arizona. How many other drivers are getting scammed out of their paychecks because of this? It’s very sad to think about. People are trying to earn a living and survive. Many with families to support. Imagine the impact it has on a family when someone dedicates their time and gas money to a new delivery job using their own vehicle and then never receives their pay. Wendy Ford is also still managing, regardless of the fact she has paid the few drivers who remained working, under the table with zero paperwork/contracts filled out. These people operate illegally and scam drivers out of their hard earned pay and GLS is enabling it. This makes me question the integrity of all parties involved.

Terrible service! These people act like they don’t know how to use phones. If you go to their warehouse, no one will tell you where the courier delivered your package. Just awful. The courier left my package at a different address. No one responded to my calls or messages. If you value your time, it’s better to use another company.

Terrible delivery service. Tried to deliver a package to my apartment but didn’t even try calling my number, which they have, or using the apartment call box directory. Then they said they’ll request to try and deliver the package same day but it’s not guaranteed, after I told it’s an urgent package. Useless company.