GLSReviews of gls-us.com

Don’t bother using GLS-us.com. They have the worst customer service, and thier representatives don’t even care about if you get your package or not. They don’t provide any useful information, or help with concerns. I’m not sure why H&M even used them. I have been calling and no one can give me any answers

Phoenix AREA. Ordered a case of toilet paper. GLS was the company they chose to deliver it. When I realized I hadn't received my order, I looked on the shipper info to track my order. All sorts of lying excuses showed up, example: inclement weather, road closed, delivery attempted wrong address, accident on road, etc. They NEVER tried to deliver (I am a shut in), they never called, they sent back my product and I was luckily reimbursed by 'Who Gives A Crap'. They returned all my purchase price and used a different shipper for my new order. I've never seen a GLS truck, I'm pretty sure they don't exist. A unicorn for sure.

Worst shipper I've ever dealt with. I am waiting at home all day for a Saturday shipment which was requested by the shipper because I paid for the fast delivery. Their website says they do Saturday shipments on Saturday by request only. My tracking # tells me it's getting delivered today. I see my tracking update saying the package is in kent at 8am. It's almost 4 now so I try to get a hold of customer service. I try the chat option which is supposed to be the fastest way, I got no one on the line 4 different attempts to chat with someone. So I call them since they are open till 4pm and I'm on hold for over 20 minutes. I finally get a representative on the phone and they tell me that it's not getting shipped today even though it was requested by the shipper, my tracking # reflects this saying Saturday delivery. They tell me only certain shipping centers deliver on Saturday. So if the shipper requested a Saturday delivery why would it not go to a center that delivers on Saturday when all my tracking updates say Saturday. I have to sign for the package and wasted my day sitting around for a package that was never coming.

THEY DELIVER ITEMS OVER THE WINDOW HOUR. THEY NEVER GET BACK TO YOU WHEN YOU WANT THEM TO FOLLOW THROUGH THE SITUATION. THEY DONT HAVE SUPERVISORS TO HELP MANAGE THE PROBLEM WITH IT ARISES. THEY HAVE YOUNG KIDS ANSWERING CUSTOMER SERVICE REPS THAT ARE UNAVAILABLE TO BE HELPFUL, THEY SOUND LIKE THEY ARE HIGH ALL THE TIME.MY CUSTOMER SERVICE REP:CARLOS WAS NOT HELPFUL WHATSOEVER.

This is absolutely ridiculous. 1. They delivered on the very specific day that we requested they NOT deliver on even though your representative had told us it had been moved to Thursday. 2. The delivery was NOT SIGNE FOR and since this was alcohol, There was a legal requirement to deliver it to an adult. The DID not ring the door bell or we would have signed for it. 3. They left it on the front porch in 38 degree weather with a high probability of freezing that same night. 4. Attempts to contact you via your "Mobile" app resulted in no User interaction on the mobile app, therefore we could not file a complaint last night after we got home. Your company is a Joke. The Company we bought this from has been informed of the incompetence and we are considering contacting the Attorneys General of Washington about the Legal requirements for delivery of alcohol without Identification.

This company deserves nothing but 0 star reviews and to go out of business. GLS has been obscenely, incomprehensibly incompetent on this delivery. First, the expected delivery date was passed, so the delivery person attempted a day when I am not home. I would not have known though if I wasn't checking my tracking number since the driver didn't bother to leave a door tag. Then I tried to reschedule the next delivery, but was told they have to try and fail first because the package is already on the truck. Supposedly they tried to deliver again, but I can't be sure since they once again did not leave a door tag. So, I requested a delivery for November 7th with an 8am-12pm window. I stayed home ALL DAY, never left, causing great inconvenience to myself, because I was waiting on the driver that I was assured would come. When they missed the delivery window, I was told they would be out by 5pm. THEY NEVER CAME! So, I requested a new delivery date for this Thursday November 13th. This whole time, I've been being told that Operations needs to communicate with customer service, but has not done so. Now, GLS is supposedly making the 3rd and final delivery attempt TODAY, Monday November 10th. This is absolutely unacceptable. I told GLS they need to fix this. And I want my shipping fees refunded. They said that I need to get in touch with my vendor or my shipper for that. So, basically, no matter how bad they screw up, there is no recourse for the recipient, and the best one can hope for is that someday, finally, eventually, the package arrives. My advice: don't buy anything that uses GLS as the shipping company.

This review is in reference to tracking number LW672494. I ordered a whisky Advent Calendar from a British company and received notification that it would be delivered on Saturday, October 18, 2025. Later that day I was notified the delivery was rescheduled to the following Monday. However there was a delivery attempt later on Saturday, with a slip from GLS that wasn't filled out with the information of when another attempt would be made. (Because it was alcohol, a person over 21 needs to sign for it). On Monday someone stayed home from work, but nothing was delivered, we finally got the package on Tuesday, requiring another missed day of work. I spoke with GLS four times on Saturday and 3 times on Monday. Every single time the information or the promise that GLS would call me back was completely incorrect. I have to credit them for their consistency! I mean, one has to work very, very hard to obtain a 1.3 star rating. By the time the package arrived I was very worried because I had read their reviews. This experience was a good one for me to check the reviews before ordering. I had always gotten my alcohol Advent Calendars from another British company (with a 4.9 star rating) but decided to go with the new one because the calendar was interesting and a little bit different. This British company has a 3 star rating. In the future I will check the reviews first!

Absolute worst shipping experience I’ve ever had! I have a weekly delivery the very first week everything went smoothly. The second week the package was scheduled to arrive by 6pm. at 9 PM I received an email stating that the package was delivered to my front door at 2 PM. (So after business hours so I couldn’t get help right away) I had waited all day with my front door wide open, the package never arrived to me. I understand that things happened. But the customer service that I received after this was absolutely atrocious! I had to bother them over and over and over to get anything out of them. Otherwise they would’ve just ignored me and hoped that I went away… Multiple times I was told my own address “ which is where the package was delivered” no one ever answered any questions that I asked why was there not a photo uploaded? What actually happened to the package since I’m telling you that it did not get delivered to me? Literally, they would have just ignored me if I didn’t keep bothering and bothering them every day! And in fact, in the end, they finally did simply ignore me. I emailed them Friday and Saturday during business hours, but then it was the weekend… And I never heard from them again. I have updated those packages to now come through UPS, but the very last package (the replacement package for the one they never delivered to me) was already scheduled to go out through GLS. So I went ahead and initiated correspondence through chat to hopefully ensure there was no issues… The person literally again! Ignored all of my questions! Literally did not answer one single question that I asked just informed me that I was on the email list and I would be receiving updates… I was already on the email list I was already receiving updates with false information. I sent 4 messages in a row, and then asked if we were still connected before receiving “we haven’t heard from you in a while so we will have to disconnect this chat” I would never ever recommend anyone using this shipping company based on the Patronizing and incompetent customer service.