Jm F.
Glowyy.com ............New domain name (late last year) of new online business which is part of a larger group of skin care product companies.
I placed my order for hand sanitizer on March 19th for a total cost of $48.90 through PayPal. So they got my money immediately. I based my purchase at the time on the fact that they led me to believe that they had it in stock. I normally check out online retailers reviews but for some reason I didn't and how I regret that mistake now! I had been desperately looking for some sanitizer for some time so that's probably why I took the bait with this retailer. They did communicate with me several times and were always polite and I have been polite with them also. Maybe that's why they kept responding to my emails. They always have an excuse. The last one was they were having trouble with the cargo planes accepting the 10 oz bottles. Of course they didn't remember that I had asked them if they were waiting for a shipment of product before they filled my order. They indicated in this first exchange of emails that they had the product in stock. They sent me the usual shipping notice on March 31st which of course just said that they had printed a label. Wonder where that label is as I type this?? Probably lost in a stack of labels or long gone in a trash can. I've seen the label printing ploy used more than once with online retailers hoping to placate the buyers into thinking their order is really on the way. I submitted a refund request with PayPal so lets see what that does for me. I also sent them this web address which probably shows just a small percentage of the total dissatisfied Glowyy.com customers who have had the same experience we've all had. Update: When I go into PayPal it list this purchase under these names: QYK Brands LLC and glowyy.com. When I searched out QYK Brands LLS on Google this information comes up: QYK Brands, LLC. is a California based company that owns multiple brands and companies in the health, beauty, and personal care space, including DrJ's Naural, QykSonic, Glowy and Theo Pharmaceuticals. You can do a Google search for QYK Brands LLC and click on the search results. It gives a lot of information about the company that is based in Garden Grove, California on Garden Grove Blvd. So this is not just a mom and pop shop like I originally thought. I see that someone else has done some Googling. Good work! Update #2 Looks like the refund request I started on April 18th with PayPal has had an affect. Glowyy.com has decided that they could find their way to the Garden Grove post office as of 9:32 pm on April 20th. That occurred AFTER they were contacted by PayPal about this dispute. But, then who knows what I'm actually going to receive! I'll update this if I don't receive what I ordered, which was a total of 40 oz's of Dr. J's hand sanitizer. Update #3 I received my order today. They sent a total of 35 oz of 70% hand sanitizer instead of the 40 oz of 75% hand sanitizer that I ordered. I weighed each 8 fl. oz container with an electronic scale and allowed .5 oz for each container. I expect a refund from Glowyy.com of $6.00 for the wrong product and weight shortage. I have gone through PayPal with that request. I'll update this when it's finalized.