GlockstoreReviews of glockstore.com

Would not recommend. After 4 days of my order still not being shipped I just requested it to be cancelled. More than 24 hours to ship a product in 2026 is unacceptable.

The Glock Store made it easy to shop online. They had No problem charging my credit card. But shipping was very slow.. 3 weeks to ship and 4 weeks for delivery. I purchased a compensated barrel that had slices cut into the end of the barrel. I installed it on my Glock 19 and noticed it wouldn't shoot straight on target. After running 100 rounds through it I decided to take it to a Professional Gun smith who is Glock certified. He immediately noticed the bullets were catching in the compensated slices and throwing rounds left and right. I tried contacting The Glock store by Phone but I got a recording stating to email,or text customer service. I did both and didn't receive a reply for 2 weeks. The Glock store refuses to take any responsibility for the defective barrel they sold me. Basically telling me I'm S O L. Glock firearms are Outstanding, But The Glock Store is totally damaging Glocks reputation . Beware of doing business with this place. The Glock Store is a Shady operator. I should of checked the reviews before doing business with them. Small claims court is my only option at this time, but looking at the reviews it seems like I'm not the only customer make a trip to the court house. Buyer Beware!!!

Ordered 2 magazines, Glock store of course immediately charged me, then kept my money for two months. I ordered the magazines from two different retailers and received them. Asked for a refund and got a canned response. When I advised that I would dispute the charge. I was ordered by CS not to do that. Horrible, never again.

Horrible customer service. FedEx lost the order, but it took a month for Glockstore to acknowledge it. They still only partially fulfilled it. I am now 6 weeks since order, haven't received everything, no refunds, no discounts, and no updates. Their customer service number isn't answered, just has message to email or text. It states you should get response in 72 hours. When I did contact them, it takes over a week for any response, and they are rude about complaining that I haven't received my items. I have asked for refunds multiple times and they ignore me and say they will get me the items. I still don't have them all. I will never buy from them again.

I placed an order on May 16 for two items that I verified were in stock via email with customer service. I didn't hear anything for a week, and spent 72 hours in email correspondence, attempting to get a tracking number for the shipment. Just now, on May 27, I finally got a response stating that the order shipped today (no explanation for the lack of response or the delay in shipping). I don't mind waiting for packages, but taking 3 days to get a tracking number, only to find out that the package had just shipped (after a week and a half) is infuriating. Terrible customer service.

I've emailed them about a first responder discount and order. They advised me I had to call them to place an order for the discount. I tried multiple times to call with no answer. So I emailed them multiple times requesting them to call me. Exactly one month later they email me saying yet they offer discounts to first responders..well that was not my request ..I wanted them to call me so I can place an order. After emailing back how disappointed I was they finally call me and replay to my email again saying to provide them with a part number and credit cards info to place an order.. told them it's too later and that I had ordered my trigger in wanted a month ago from another company. Worst customer service ever.. Never will I do business with them.

Customer service has to be one of the worst in the business. Multiple emails, calls, texts and zero support. The ordering went great as did the shipping but there was an issue with a discount code and after several weeks no resolution or even any return contact. Come on Lenny you are better than this.

Ordered a set of extended controls. The slide release was defective. Three emails to support including request for a return call remain unanswered. Finally contacted returns. Cost to return (I have to pay) and replace (they charge $10 for shipping is more than the defective part. HORRIBLE. I will not buy from them again.