GlockstoreReviews of glockstore.com

I understood the fulfillment wait time, that is clearly stated up front. Also the instruction videos are quite good. But I then got a faulty product (Glock 43 extended slide release), Customer Service (Joe) was contacted (after more wait time), but a replacement was denied, because of this, that, and the other reason. I had nothing to lose at that point, so took 2 needle nose pliers to reshape the "nothing wrong with it" part. It took more time, trial and error, and comparing to the original, but it now works as it was intended. The end where the finger pushes up was pinching the gun body so the slide was not easily moved (I splayed it out,) and the whole end was bent inward slightly as well, causing multiple friction points along the length of it inside the gun. I don't think having to DIY the fit of gun parts is what they advertise - did I miss that somewhere? So much for the 30 day Satisfaction Guarantee, since it was delivered yesterday. All I wanted was a replacement. Was that too much to ask? Review on GS website missing, so there is that as well - can't have any low ratings I guess. Given that story, you decide if it is worth the risk to do business with them. I know I'll be looking elsewhere.

Crooks. DO NOT BUY FROM THIS PLACE. SAVE YOURSELF THE HUSSLE. Tried cancelling my order, they said already shipped, even though no tracking number. Said to refuse the delivery. No problem, but the mailman just left it in the box. No signature required. How are you supposed to refuse the delivery? Wait all day for the mailman? Anyway, called to return the item, and they want to charge for return shipping and also very high charge for the initial shipping. Not to talk about that couple of times i waited 30 min during their business hours, so they can hang up on me. Guys, no need to "screw" customers like that.

Placed a order on March 26 and waited 10 days and received no email or shipping info.. I called them and was on hold for 30 min to find out the part I wanted was on back order with no clue to when it would be back.. The place is awful with terrible communication and customer service.. Will never order again

I used a gift card on their website. They asked for a picture of my ID and credit card through email. That's just crazy. Who would do that? I'm cancelling my order and I'll buy from somewhere else.

I would suggest that if your company is going to offer the option to have different shipping and billing addresses, you not make the customer jump through hoops to use it. I am away from home on an extended business trip. I decided to upgrade some items on my pistol. I ordered from the Glock Store for the first time. I received emails from a "NO REPLY" email address about my credit card being declined. When I called, I was informed if I wanted to receive my parts I would have to send a photo of my ID and the card used to make the purchase. Nope, not in a million years. If Amazon can't provide protection for my personal information, why would I think your company can? I am not sending the exact information required to fraudulently bilk me of my hard earned money. Nope, I will get my parts elsewhere. I will advise anyone who asks to do the same.

This was my second order from Glockstore, the first there was no issue. My second order was a nightmare. After, my package was mis-delivered, I called Glockstore to inform them. And, they were absolutely no help. Of course, I followed up with FedEx and called many times to have them track down the missing package that was delivered to a neighbor down the street. This was a error by fedex. However, the service I received from Glockstore was terrible. A customer service manager was so rude and accused me of being less than honest about the mis-delivered package. I was a repeat customer and they treated me like crap. I was told to file a police report, that there was nothing that could be done. And here's the kicker that I interrupted a lunch break with one of my calls. I did finally receive my package and received night sights for the wrong model pistol. I am beyond frustrated. If an order error occurs, from fulfillment to delivery they will say its your fault. Do business with reputable companies like Brownells, MidwayUSA and Cheaper than dirt. STAY AWAY FROM GLOCKSTORE.

GLOCK STORE SHOULD NOT SELL DANGEROUS GARBAGE! Gen 4 Tungsten Guide Rod 17 19 20SF 20 21 21SF 22 23 33 32 in Black or Silver (Black, 43) BOUGHT THIS AT GLOCK STORE THROUGH AMAZON FOR GLOCK 17 4TH GEN. DO NOT BUY DANGEROUS GARBAGE SEE ATTACHED FOTOS (IN THE REVIEW ON THE AMAZON PAGE) AFTER 300 ROUNDS!!!! THE FRONT PART OF THE RECOIL SPRING BROKE OFF, IT IS RIDICULOUSLY WEAK! AT 12 YD SHOTS STARTED SPREADING ALL OVER THE TARGET ALMOST A FOOT OFF! PUT OVER 3.500 ROUNDS ON THE ORIGINAL RECOIL ASSEMBLY WITH NO PROBLEMS. I DID CHECK ON THE INTERNET BEFORE BUYING THE TUNGSTEN RECOIL ASSEMBLY AND DID NOT BELIEVE THE NEGATIVE REVIEWS, DON'T COMMIT THE SAME MISTAKE THEY ARE TRUE. LUCKILY NOTHING SERIOUS HAPPENED!