GlockstoreReviews of glockstore.com

I ordered gun parts from here right before covid. Not only did they send me used parts, but they didnt even fit my gun (i suspect someone returned their used parts and this store didnt inspect the return close enough. so i wound up with these parts) But I called every day for a week and waited an hour on hold to speak to a live person. i was never able to return the parts. I would only buy from these guys if i was in person.. MAYBE..

I placed an order for a shotgun they had in stock. I went to checkout and received a few options, one being Cash App. I thought that was an option to allow using some cash app of my choice, not the actual app. After placing my order I received an email stating to pay using Cash App and take a screenshot to confirm payment was sent. I couldn’t go back and change to PayPal or credit card, and I sent an email asking someone there to allow me to change another form of payment. Someone there sent me a text to use zelle. I didn’t want to use a weird, unknown, pretty much unprotected app for payment, So I asked them to cancel my order so I could use another form of payment. Then I got online and looked at these reviews... NOPE! They aren’t getting my money! Even if I used PayPal or my credit card, it appears they’re going to either take too long to ship or their customer service will suck after the sale. And getting emails or texts on a Sunday from someone saying “just use zelle” when I don’t want to pay that way, raises red flags to me. I work hard for my money but a .org BUSINESS should work even harder for their customers! You can keep what I ordered. You won’t get my money and I hope others heed the warnings too.

I was going to order a glock from this website but after reading reviews here I’ve decided to look elsewhere. Thanks for the reviews. It’s nice to be able to find what kind of company your dealing with before spending your hard earned money only to get bad service.

It appears that we have another merchant that uses Covid as an excuse for providing poor customer service. I completely understand the CDC guidelines concerning social distancing in the workplace. But that does not excuse providing or not providing great customer service to it's customers. After a bit of research it seems a though they've had issues prior to Covid affecting the workplace. One of the things Jeff Bezos said to his staff some time ago was it they didn't take care of the customer their business would cease to exist. By no means do I wish failure on this business. That would be horrible. But when a company doesn't value it's customer base, serious challenges most definitely arise as a result. I've received better overall service from eBay vendors with NO EXCUSES. Clearly it's time to switch vendors where my $'s hold much more value. **Update** Then to make it worse my buddy ordered the same item via their website and on eBay. They shipped his eBay order within a day but took 3 1/2 weeks to ship the order from their own website. Clearly they need a new operations manager to put in place new protocols that better help serve their customers.

Garbage! I was waiting 4 months to get matte black Glock 17 pins but they didn't match the matte black accessories I received from them in an earlier order!

Stay away. Ordered parts for my G40. Was notified just going onto the site that they are running behind, no rush. Parts finally ship. Everything installed as expected except big mouth mag well. Gun would not let factory magazines lock in. Decided best to return. Called for an RMA numerous times. Would ring for so long it kicked me off. Thought I would give it some time and try again. Still no luck. Forgot about until I got one of their emails. Replied to the email about a RMA number. Since I'm now outside my 30 day window, item cant be returned. $80 part that wont even fit the gun as designed that they wont stand behind.

Do not trust these people with your business...It should not take 9 days to ship anything....sad excuse for a business....Do not waste your time .you have been warned..

Garbage Garbage Garbage. Waited 3 months to get “metallic” red Glock 21 pins and extended controls they did not match the red parts I got from them in the same order two months earlier. Terribly Painted bulshit.